LensCrafters

I stopped by this Lens store to look at some frames I was interested in. I visited another location and tried the Oakley rafters frame which I loved but wanted to try it one more time before buying. I found parking easily in the plaza where this store is. I came close to the evening time and they were not busy at all. I was the only customer there that day. Abbey was the person helping me and let me shop in peace. I mostly checked out the Oakley frames area and found the rafter. Abbey was able to built up a quote for me and I was surprise with the overall price with the holiday deals. The customer service was great here but the value is on the higher end.

I had the most incredible eye exam experience here. From the moment I walked in, everything felt smooth, professional, and genuinely welcoming. The staff was so kind and attentive, and they made the entire visit feel easy and stress free. The doctor was absolutely amazing. So thorough, patient, and clearly passionate about what they do. Every part of the exam was explained in a way that actually made sense, and I never once felt rushed. It felt like they truly cared about getting everything just right, which is so rare. Choosing new glasses was just as impressive. They helped me find frames that were perfect for my face and style, made sure the fit was spot on, and guided me through all the options without any pressure. The level of detail and service was beyond anything I’ve experienced before. I walked out feeling taken care of, confident in my vision, and genuinely excited about my new glasses. This place goes above and beyond in every way. I wouldn’t trust my eyes to anyone else.

Excellent Experience from LC & Dr Cohen office. My experience with LC Simi Valley started about a year ago with Lead Nate at the SV Location. It's been a super fun experience picking out the RIGHT glasses for my face . First Class in Customer Service . From LC & Dr Cohen . Nate is one of the most knowledgeable helpful Opticians I've ever encountered . 2025 It all started when i wanted to ditch my old doctor . The old doctors tech SOLD me glasses i , never warned me i'd regret not getting anti glare on a $1300 pair of glasses , the only damn thing he didn't sell was the anti glare ! $1300 glasses poorly fitting ended up in a drawer . Simi Valley Location I stopped by on a chance they could help me with these glasses I thought i loved but that's because that old PA SOLD the stylish & tiffany brand and how well thecolors match my face etc . Yes true , but frame size not so much to the point of blisters . . I met Nate for the first time and he offered to help straighten out the tiffany frame and refit them to my face for FREE ! Then he offered me that if that didn't work come back and he'd keep fixing them until they did . After the third fixing session both Nate & I knew all the reasons why there was no way these glasses were going to work for my anatomy . He really got it and HEARD my concerns never once "sold" me anything , except for warranty - just buy it it's worth the $39 for sure It was about October when we renewed contact lense prescription and I got a pair of reading ONLY glasses . At last minute Inurged my 67 year old husband to ditch the costco readers and get a real eye exam, and use the benefits we pay for! He was able to get a nice pair of Armani readers also assisted through the LC and his insurance process by Nate & Dr . Cohen. My husband liked Dr Cohen so as busy as it is at the end of the year Dr Cohen was able to get me in at a sick time 3pm on New Year's eve! Whooo Hoo!! max out those insurance benefits ! Dr Cohen is kind patient and caring . He understood that I'm not the normal " I need a reader prescription" patient . We did all exams necessary and got a good prognosis and barely changed my prescription, My eyes change sometimes twice a year . So well schedule follow ups as necessary. I want to emphasize his care for patients . My 3pm appointment ran slightly late and the family behind me approx at 4:30/5pm were the rudest people expecting Dr Cohen to rush through our exam but he did not . He was calm didn't allow the family to distract him or take him off his great chair side manner . He was so professional and ignored that AH family of 4-5 who were glaring at both of us and walked me out. All at about 5pm on New Year's eve . The store is open for various services till 8pm which is so convenient . Seriously who gets to use their insurance benefits up to the last second on NYE - Nate made it happen!! I highly recommend this LC and please see Nate if you have complicated issues , he's knowledgeable about insurance , he'll always help you get the best fit for you , prices using LC Promotiins vs Insurance and sometimes at certain times of year it's max promo and I just got 2 pairs of prescription progressive lenses all decked out incl. the ANTI GLARE burberry light weight tortoise rectangular glasses & cute cat eyes Ralph light weight sunglasses for under $600. My progressive prescription is one of the most expensive . the frames were practically free due to insurance and LC sent me a birthday promo for free lenses so for my prescription lenses a $300+ value with purchase of a frame . I took advantage of that and found the lightest weight ralph's cats for $96 (included in that $600 price above) The weight is what matters for my face . Style is great but if it causes pain I'm at the age that function over fashion is the best outcome . Nate helped me pick out both, great fit and fashion . Thanks Nate for all the great advice and guidance . Your an asset to LC 🙏🏻

I had an amazing experience at LensCrafters. The employees were extremely helpful, professional, and welcoming from the moment I walked in. The store manager Maria went above and beyond to make sure everything was handled perfectly and that I left satisfied. It’s rare to find customer service this genuine and attentive these days. Thank you to the whole team for making the process easy and enjoyable. Highly recommend!

Ms. Maria Gonzalez and Dr. Jeffery Cohen are my favorite people to go to! I am a bit spastic with my eye exam (can't keep my eyes open) and they were very patient and nice. I also was shopping for some frames today and Ms. Gonzalez helped me pick out some frames (she has great taste) and she did not give up until I found some frames that I loved!!!! My favorite lensecrafters to go to! Others don't come close with the amount of help and care you recieve!