LensCrafters

I had an amazing experience - the best of any eyewear store I’ve been to. They were so kind and helpful, as soon as I walked through the door. I needed help with my regular glasses and sunglasses (both prescription). They fixed my regular glasses without charge (!) and helped me find the perfect new frames for my sunglasses. Highly recommended and thank you Isaiah!! 🐐

The staff was very accommodating. I expected an eye exam cost of $160. Without asking they did a little research and found I only owed $35 for the exam. Thats 5 stars. They also went into my customer record and found my all time favorite frames that I once had and could not find elsewhere. That's 5 stars. I have no insurance, they run special discounts that saved me over $400, thats 5 stars. They offer transition lenses and walked me through several options so I didn't need a new pair of Rx shades. It was a short wait and a solid 5 Star visit!

Staff could care less, seemed fairly clueless. Dr and eye exam was a new experience, to say the least. The exam room/he smelled of old BO...and when he was poking around my eye with no gloves..yeah NOPE. I requested he put gloves on, he claims he used hand sanitizer...are you kidding me?? Your touching someone's face in a stank room and don't automatically put on gloves? No thanks.

I had an excellent experience at Lens Crafters in Avon today! Dr. Henderson was fantastic and the staff and Eyewear Consultants were super friendly, patient, and helpful. I was able to get an eye exam, select glasses, and complete my eyewear measurements, all in about 90 minutes. Everything was just easy. I'll definitely be back.

Everyone nice not great organization but lady with bright colored hair must be manager or something very rude and passive aggressive, Contact lady switched me over to a weekly contacts but only gave me one pair in my eye and didn’t place an order for me then I tried to place one right after the appointment bc the glasses lady told me she didn’t and they said it would be better to call bc the ladies just went on there lunch break lol, then I tried to place an order over the phone same day for them to get to me before next week they said I need to swipe in person no problem, but when I come in manager was trying to say she couldn’t give me an extra pair in the mean time, mind you there supposed to give you trial contacts anyways not just one pair in your eyes. She was very passive aggressive about everything she said, and tried to make me pay extra for express 3 day shipping when I asked if they would come in time, but when I asked how long she said abt a week or so, they came in 3 days anyway. Not great experience there