LensCrafters

We had an absolutely A+ experience at LensCrafters thanks to Rachel! She went above and beyond helping my wife order a pair of Ray-Bans. Not only did she check the manufacturer's system to see if they were available to order in advance, but she also offered to continuously check their system to see exactly when they became available. Coincidentally, my wife called the next day right as the store's inventory was being delivered, and Rachel immediately set them aside for her. ​She also hooked us up with a 50% off promotion for a second pair, which we gladly took advantage of. To top it all off, she was amazing with our kids, offering them a basic eye check for screen and iPad protection glasses. The kids were so happy to try them on. Exceptional customer service from start to finish—thank you, Rachel!

I had the best experience at LensCrafters in Milford, and I have to give a special shoutout to Jeff! He has been my go-to person for the past 5 years, and I always feel comfortable, supported, and confident knowing I’m in his hands. Jeff has over 30 years of experience, and you can truly tell! He is knowledgeable, patient, and genuinely cares about making sure you find what works best for you. I always appreciate his expertise and the great customer service he provides. Thank you, Jeff, for always taking such great care of me! You’re the best! 😊👓

I went to get new glasses, as mine had broken. The eye doctor visit was phenomenal. I got my prescription, and found a pair of glasses, that I loved. There were 3 people on the sales floor. The 2 ladies were helping customers, though one did offer to help, while she was with another customer. The salesman that helped me, told me that I don't have the face for the glasses, then offered to send me to the competition!! I'm already in tears, because you never tell someone what they have "the face" for. We go back in, and shockingly, they have "more feminine" glasses. They were able to fit my face. Congratulations. When I pick them up, we'll be fitting, and selling the Oakleys, at a lesser cost. I'm not settling on frames that could be someone else's joy. Now, I'm going to have those, plus a backup pair, for employee/customer treatment, that you seem to support. The 2 ladies were amazing, though.

Rachel Postovoil was wonderful! She assisted me with all of my questions. She didn’t rush the process and she even took the time to break down what I would pay for both pairs, with a few added things and without. I will definitely seek her services again!

I am extremely disappointed with my experience. I purchased a pair of Michael Kors glasses just two months ago, and they already broke. This is actually my second pair that has broken in a short amount of time since this location moved. The quality has gone way down ever since they stopped making the glasses in-house — the new distributors clearly use cheap, fragile materials, yet the prices keep going up. When I went back for help, I was told the 30-day warranty had already passed and was immediately offered to buy another frame instead of any real solution. I had to beg for them to tape my glasses together just so I could drive home safely. Thankfully, one kind associate finally helped tape them, but the other two (including the one who sold me the glasses) just stared at me the entire time. To make matters worse, I was never told about the extended warranty option when I originally picked up my frames only during check out. It’s also funny I see a review here that the 30 day warranty was pushed for another customer! So be careful they pick and choose who they want to help. Overall, terrible customer service, poor product quality, and no accountability. After two broken pairs in such a short time, I will not be coming back to LensCrafters.