To begin, I wanted to point out that the doctor himself is always nice, patient, and easy to work with. At least he has been with me. His business, on the other hand, is an absolute nightmare. You can schedule appointments only on Tuesday through Friday, and they are open until 6 pm. Appointments are booked every 10 minutes apart, even though the exams take significantly longer than that, so be prepared to wait a considerable amount of time. To make matters worse, there are only 4 or 5 chairs in the waiting area - I had to stand for 59 minutes after my scheduled appointment before I saw someone. There is no cross-training with the office staff; if they cant find your glasses (even though they told you they were in) and the optician is out sick, you can wait until they return, or the office will force them to call you from their home. I find this surprising, because there is a rather large staff there - its a shame service is affected. Lastly, I was really surprised when my glasses did not come with a branded case. In the past, I have always received a nicely branded glasses case and cleaning cloth, but this time, my Ralph Lauren glasses came with a generic made-in-China case and a "Independent Vision" lens cleaner as if they were cleaning out the swag closet.
