LensCrafters

I highly recommend LensCrafters at The Avenue East Cobb in Marietta. My family and I have been loyal customers for two years, and it’s our go-to for annual exams and eyewear. They offer a fantastic range, from high-end designer frames like Gucci , D&G and Prada, etc. to budget-friendly packages ( frame , lenses with tints incl.) starting at $99. The entire team is exceptional. The sales staff—Diana, David, Naomi, and Manager Heather—are incredibly welcoming. It would be nice if they demo live samples of transition lenses and tinted lenses like other competitors do. I have already provided feedback to Diana. On the clinical side, Dr. Lakhani and the assistants, Tammy, Twin like looking Boys ( forgot their names) and Maria, provide detailed and friendly care. A special shout-out to Tammy, whose expertise finally landed me the perfect multifocal contact prescription that no one else could get right, and Maria for her patience in training me on contact lens care. If you need eye care, this is the location to visit! Rama Shankar MBA.,

I recently visited Lenscrafters after shopping around at area businesses. I have some used some in the vicinity that compete with Lenscrafters and generally found one or the other part of the experience lacking. What made the difference with Lenscrafters was not just their courteous service but also the time they spent with us to explain our test results, go through the eyeglass selection process, and how our new eyeglass experience may be different from what we already had or if we are new to it. That service experience was clearly above and beyond compared to any other eyeglass business in the area. I am docking only half a point (Google doesnt allow me to grant a 4.5 / 5) in my review because of a misunderstanding in the sales process that the store agents themselves did not acknowledge or take the initiative to resolve. Required an escalation to the store manager who was absolutely wonderful and understanding of the situation. Therefore, I urge the store (& Lenscrafters as a business) to consider granting some level of autonomy to the sales agents so they have flexibility in addressing customer concerns.

I have been coming to LensCrafters at the Avenues for years. This visit, Angelina was fantastic! She patiently helped me find the perfect frames, offering great suggestions that matched my style and needs, while working within my budget. Professional, friendly, and attentive, highly recommend her!

Ive used this lens crafters for many years and had an expirience that entirely ruined it for me. I ordered some contacts through their phone number and payed for express shipping which was about 24$ and it turns out one of the employees ordered them without realizing my prescription was expired. She informed that i would have to return the contact lenses to get a refund for this. I get my lenses in the mail and return them to the store where im told that i will not be able to get the express shipping refunded which is about 24$ dollars. I understand that mistakes happen, but it is completly unnacceptable to not take accountability for a mistake your employees make. I essentially had to pay out of pocket for this. I have been a costumer with you guys for a very long time. If you want a store where the employees will make mistakes and make you pay out of pocket for them. This is the place to go.

This lens crafters is extremely unprofessional and very un-accommodating for their own technical issues. After telling me they would fit me even though they could have rescheduled me. Decided to waste another 20 mins of my time for the doctor to not see me. This after I tried calling them to make an eye exam prior. They didn’t even answer the phone and made me use their online service which doesn’t even work properly. I am not some new lens crafters customer either. I have made thousands of dollars of purchases for the last 15+ years. The type of customer service I received here will be my last visit or money spent with this company. Theirs online companies that would love to have my money. I use them for convenience but they aren’t convenient nor friendly.