LensCrafters

Dr. Arneson was wonderful and so knowledgeable. He is a gift to your store! He was friendly, thorough and explained what he was doing and the condition of my eyes. The staff on the sales floor were lovely to deal with and an absolute pleasure. They answered all of my questions and explained my glasses to me. They had a great sense of humor, too! A++++ experience. Thank you!!!

I have been going to this LensCrafters location for years and have always enjoyed my experiences with the sales team. In fact, my 3-star review is solely a reflection of my experience with the optometrist’s front desk—not the retail staff. The sales team is among the most welcoming, knowledgeable, and professional group of people I’ve encountered at any LensCrafters nationwide. They truly deserve a 5/5, if not a 10/10, for their customer service. Unfortunately, my last visit was overshadowed by my interaction with the optometrist’s front desk receptionist, Ben. During check-in, he repeatedly asked very personal and invasive questions about my profession, job title, and annual income. I attempted to politely deflect the conversation multiple times, but the questions continued. It made me genuinely uncomfortable and was completely unrelated to the reason for my visit. This was especially disappointing because the optometrist himself is outstanding, and I’ve always appreciated the quality of care I’ve received here. Employees who conduct themselves this way can negatively impact the reputation and public perception of an otherwise excellent practice. Despite this experience, I still highly recommend this location if you’re looking for new glasses. The sales team and optometrist are exceptional. However, I believe the front desk staff on the optometry side would benefit from additional training in professionalism, appropriate customer interactions, and respecting personal boundaries. Had it not been for this experience, this review would have been an easy 5 stars.

I just walked in because a screw fell out. Irine (I think is her spelling) was so nice. She replaced the screw and fixed my sunglasses without a problem. She also cleaned them up and tightened up the rest of screws too. Very quick and friendly service.

I began visiting this LensCrafters several years ago when I moved to Savannah. I live farther away now, but I still take the time to drive out of my way to this location. They have efficient online scheduling tools and super convenient appointment times (even Sundays). Dr. A is always very friendly and thorough. Even though I was his last patient today, he treated me with the same care and concern as if I were his first. Additionally, he somehow remembers me and my husband, despite having so many patients. Today, I also got to work with Brittany to find a pair of glasses. The lenses are a very minimal prescription (just for eye strain looking at a computer all day). She clearly shared all the pricing details, and she gave me pointers about what “upgrades” (e.g., anti-reflective lenses, sturdiness of the frames, etc.) would actually make a difference. I felt like her advice was genuine. As someone who doesn’t have experience buying glasses, I sincerely appreciate the time and effort she dedicated to my selection process.

I just left my eye appointment. When I tell you they were PROMPT. I was done with my exam in 20 minutes! Which I appreciate because I had to leave work to make my appointment bc I missed it yesterday! The doctor was SO professional and even though he was pressed for time he didn’t let me know it. (He had a 9:15 appointment afterwards) His energy, professionalism and banter was the epitome of southern hospitality! The lady who helped me pick out my frames was not only pretty, very knowledgeable,professional BUT kind too! I am coming back in a few hours to get my frames. I tried Americas best when I first got to Savannah and then Warby Parker’s last year and this year it’s Lens Crafters! Love love that I chose this company! So far so good 🤗