LensCrafters

This was a great experience for me who is wearing glasses for the first time! The optometrist and front desk lady was amazing after I had went to another eye dr and they gave me the wrong prescription and I still couldn't see. The other place didn't adjust my glasses and they were sitting crooked on my face and so tight on my right ear. I paid over $250 for the frames and still couldn't see and they were so uncomfortable. Lenscrafters adjusted them for free and they are going to reset my frame to the correct lenses so I can keep the frames I already paid for. Then I bought another $255 frame as a back up. Matthew went out and picked out similar style frames for me to try on so I wasn't aimlessly wondering around the store, again it being my first time ever having to wear glasses. He made it so easy. As I picked out the lenses, he explained what choices I had and explained what each thing meant so I could be comfortable and what I needed for my everyday use of the glasses. I had no clue at the other place what everything meant. He helped me through it all. Then another lady said there was a 50% off coupon that was available for my purchase. They all helped me so much. I will never go anywhere else to purchase glasses except Lenscrafters on 1st Ave SE in Cedar Rapids, IA. Wonderful experience! I highly recommend Lenscrafters!!!! Thank you all so much!

I had a great experience with Lens Crafters on 1st Ave. It wasn't perfect, but I think their response to making everything right is what earns them 5 stars. I had an eye exam from Midwest Optometry located inside this store and got a new prescription. I then picked a nice pair of Ray-Ban frames. When the frames arrived I noticed they were a tad bigger on my face than I liked. So I went back to see if they maybe had a smaller size. They did not have the next size down in stock, but said they could order them. They went ahead and ordered them and they arrived very quickly. When the new frames arrived however, I noticed there was what appeared like a smudge that wouldn't go away. Turns out it was a defect with the lenses. They apologized, and said they would order new lenses. New lenses arrived and now everything is perfect. Everyone was so polite, and they ultimately made me feel like they weren't happy until I was happy with my purchase!

LIZ IS AWESOME! She helped me at my initial visit, then helped me with a screw that kept coming out. Do whatever it takes to retain her, employees like her are hard to come by and they make a good store great.

This store is BEAUTIFUL!! Christina was absolutely phenomenal. Every associate in the store was really helpful and honest. Picking out glasses is always so stressful but Christina made everything so easy and I actually had fun! They made sure I got the best price for my lenses too. Customer service like this is uncommon- if you’re nervous about your eye exam or need honest opinions on your glasses, go to this location!! I’m SO excited for my new glasses!!!

Just as I thought it couldn't get any worse then the rude associates that I had the pleasure of dealing with at the Edgewood rd location, I was wrong. I asked both locations for a certain material for my lens. The edgewood rd location older gal who is apparently the store manger had no idea what material I was talking about. After just leaving irritated at the lack of knowledge, I tried my luck at 1st ave. They knew what I was at least talking about, but couldn't get the material. Neither location made any other suggestions or even tried to get me the material I wanted and my eye Dr recommends. Ended up going to another place that not only could get me the lens with the material I wanted, but I asked them how they were able to get them and lenscrafters wasn't. They had no idea since they use the same lab. This isn't the first time I have had an issue with the edgewood rd location in the last 6 months. But now I know I won't be back to any lenscrafters, and certainly not either location in Cedar Rapids.