LensCrafters

I got an appt same day, and went in thinking my insurance didn’t cover an eye exam but the staff was able to find out it was fully covered. The exam was fast and thorough. Steven matched the lens crafter online sale price for a lovely pair of glasses. Highly recommend this optometry office / LensCrafters location !

Before I share why I reviewed the store so poorly, I want to say that I have been coming here for eye exams and love Dr Kim who has helped me make sure my eyes are as healthy as possible. I have gotten glasses here before and been very satisfied. But my latest experience with them is what has turned my opinion so sour. I spent $250 here out of pocket for 2 pairs of glasses. One of them continues to give me problems but I've felt so uncomfortable after TWICE coming into this store to try to resolve the problem - as if I'm not really having difficulty - and pressured to take home glasses that didn't feel right by their in house optician who fits the glasses, that I now feel stuck with $200 glasses that aren't working for me. The person who originally helped me BUY the glasses hemmed and hawed when it came time to REFUND or REPLACE them. The manager couldn't have looked more skeptical of me if she tried! If side eye was a body stance, she wore it each time she spoke with me. And the optician... he was the one who pressured me to take them home when I told him the moment I first put them on that something wasn't right. Instead of helping me figure out what might be the problem, he just kept telling me they did them correctly. After an extra month trying them out, I'm still having issues with 1 pair. What I resent more than being made to feel like I am making up a problem just because I cannot pinpoint the source, is feeling like I'm at Hotel California when I go into a store and spend my hard earned money on such an important product. I am taking this to the company's customer care department and debated whether or not I should even write these details here because I truly don't want to criticize openly and so specifically but because we are talking about our eyes, I decided to post and hope this helps someone else avoid the same issues when they go to the store.

I had a wonderful experience at LensCrafters! The staff was incredibly attentive and took the time to help me find a style that truly suited me. Their recommendations were thoughtful and personalized, which made the whole process easy and enjoyable. The eye exam was thorough and professional, and I really appreciated the wide variety of stylish frames they carry—there’s something for everyone. A special thank you to Samuel, Jeannie, and Paul for their outstanding service. They truly made the experience exceptional. Highly recommend!

I have been coming to this store for years, today I brought a friend to buy the Rayban metas, after he did I was going to get mine and Samuel didn’t want to assist me because they were about to close. Poor customer service, horrendous experience, if going stay away from Samuel.

LensCrafters in Edgewater, NJ delivered the kind of service that makes you wonder why every store cannot operate at this level. From the moment I walked in, the experience was smooth, professional, and genuinely impressive. The staff was welcoming, efficient, and clearly knew exactly what they were doing. I especially want to recognize Samuel, who was absolutely outstanding. He took incredible care of me from start to finish and made the entire process feel effortless. He was patient, knowledgeable, attentive, and went above and beyond to make sure everything was handled perfectly. Samuel did not just help me pick out eyewear—he made sure I understood my options, felt confident in my choices, and left knowing I was taken care of at the highest level. In a world where good customer service feels rare, Samuel delivered something closer to optical concierge service. He is a huge asset to this location, and because of him, this was one of the best retail experiences I have had in a long time. If you are going to LensCrafters in Edgewater, Samuel is the person you want helping you.