LensCrafters

My experience at LensCrafters was very excellent. I highly recommend anyone to go there. Dr Deborah Goodman O.D. was very informative and took her time explaining everything to me. She answered all of my concerns not leaving me with any doubts. Staff were very helpful and kind in helping me pick out lenses not rushing and attentive to my concerns. Thank you so much.

Absolutely worst customer service experience I've ever encountered. I called about getting my son's glasses fixed. They needed to be rewired . Lady on the phone was nice and said she could do it. I was so thankful because my son's special needs. She said they were closing but I could come in the next morning. I did and she wasnt in apparently. The lady working there at that time was extremely rude. She kept saying they couldnt fix them, then it was up to their discretion and that I needed to understand that person I spoke with on the phone wasnt in . I told her we had discussed everything and that I could come in in the morning. She just continued being rude to me , talking down to me , saying that " i needed to understand " with a sarcastic snotty attitude. I drove from 40 minutes away to have this done . I did ask all the questions to ensure I didnt have a wasted trip on a wild goose hunt trying to get them fixed and the staff working there were extremely unprofessional! Basically telling me the opposite of everything I was told over the phone by the only nice worker I had spoken to at this store . Mind you , she was raising her voice with a snotty ,sarcastic attitude and obviously didnt care at all about treating a customer with respect at all . I wish I had her reactions to my responses on video . I'd send it everywhere on an example of what not to be like while dealing with customers in the workplace. Terrible . Ill never go there again at any location. Im waiting right now at Cohens optical were I walked right in , she took the glasses no problem, were nice people and im sitting with my boys waiting for them to be fixed as im writhing this review. Beware customers ! Do not go to lenscrafters in the gallaria mall if that lady that's so full of herself sitting at that first desk as you walk in . I cannot stress this enough. Sad ,sad, people there!

Dr Matos is the best optometrist I have ever had. She is brilliant ,experienced, honest and personable.I would highly recommend her to anyone!!! 5 stars are not enough!!!

I went to lenscrafters because my son's lenses was not fitting into the frames that i bought online, so Karalyn and Mary helped us by placing them into the frames perfectly! Customer service was amazing. I highly recommend them for your vision needs!

The Entire Staff personnel was amazing, professional and great listeners. The Doctor was a sweetheart and very attentive to our needs. After the eye exam the young lady that helped us pick our lenses and glasses was such a darling i’m definitely coming back and recommending others. September 4th 2026: I returned to Lens Crafters for my yearly check up and as always the staff was amazing! I went in as a walk in with no appointment thinking just to make the future appointment for my eye check up and get new glasses since my pets Jacked up my current glasses. I was surprised and amazed that they were able to take me in that same moment, speak to the doctor who happens to be the same doctor I saw a year ago and she is also fantastic by the way. All in all with including doctor and closing eyeglasses it took a total of maybe 15 minutes. Now that's professional and fast considering I just walked in with no appointment. 5 stars and two thumbs up for this team. Highly recommend this lens Crafters. If you go tell them Milton sent you, not that it's going to help but that is how they make you feel , like family, as if they know me personally and are personally attentive and interested in their clients.