LensCrafters

Caitlyn was so helpful. She picked out the frames and assisted me well. I was an end of the day customer 6:00 pm and she was courteous and informative. I have another pair I am bring up to her to assist.

Carson was so helpful, delightful, and professional. He understood my aging mother's needs regarding not just her glasses, but also was sensitive to her having a fixed income. He was straight forward and refreshingly honest. I got his card so I can come to him for all of my family's glasses 🤓😎

I had a wonderful experience working with Caitlyn choosing my glasses at the Western Hills store. I am very happy with my choices too.

Stopped in to have my glasses adjusted and to purchase glasses cleaning supplies. Priscila was professional/ polite/ friendly/ helpful. Would certainly go back to that location because of her. Thanks!

I ordered some glasses a couple weeks ago and when I called to get an update and an idea of when they’d come in, I was told the lab didn’t have the frames in stock and was trying to get them from somebody else? It was kind of confusing but I ended up just cancelling the order and getting a refund since they didn’t know how long it would take and I need glasses ASAP. The ladies at the store were very nice and helpful though, and I didn’t have any trouble cancelling the order to my surprise. Can’t give 5 stars because LC didn’t even have the frames that I paid them for (overpaid tbh but I was willing to pay because it was the most convenient option at the time) and didn’t communicate that to the store, or me. Prob won’t order glasses from them again but I do appreciate the local customer service.