LensCrafters

Rarely do I take the time to write a review... but I have to acknowledge the EXCEPTIONAL service we continually receive and this location. The staff is so knowledgeable, kind, friendly and sincerely interested in helping you, it's refreshing. When myself or my wife go in there, they welcome us... by name, remember who we are, make sure that we're taken care of and address any concerns we have. Sadly it's really quite rare to see that level of genuine care and attention to customer service these days. This is the only place we shop for glasses specifically because of the amazing team at this location!

I stopped by LensCrafters to see if they could fix my glasses, and the experience was amazing. Sinem helped me right away and was incredibly kind, patient, and knowledgeable. She fixed my glasses quickly and made sure everything fit perfectly before I left. The whole process was easy and stress-free, and I really appreciated how welcoming and professional she was. This kind of service makes such a difference. thank you, Sinem! Highly recommend this location.

Scheduled a back to school eye exam for my 12 year old. Nowhere during booking the appointment did they say that retinal imaging was REQUIRED to be seen at all. So it was an additional $35 on top of an insurance copay. Then to cancel an appointment is $40 so not really ideal when you aren't told about an additional charge right at the time of your appointment. Feels like a money grab.

My fiancé uses Lens Crafters Mount Juliet for her annual eye exam every year and came home with a horrible experience there. The front desk lady was fine at first with the usual checking in and filling out paper work. The technician that came to do my finances eye scans before seeing the doctor was very rude. My fiancé wanted to ask the doctor a question about an eye issue and the technician stated that they did not have time for an exam and to address my fiancés eye concern . She told my fiancé to pick one or the other. Then when the scans started the technician kept leaving during the scans. The technician left my fiancé there under a machine with a bright red light on for several minutes and kept leaving the room multiple times. My fiancé was getting sick from looking at the same red light for 5 minutes while the technician left the room so she sat back until the technician returned. When the technician returned to the room she gave my fiancé attitude about not sitting there properly. After the scans she took her to another room to see the doctor and said “ I promise you won’t be dealing with me anymore” and left the room. The Eye doctor was very kind and the exam with him was fine. When checking out with the front desk lady, she would not make eye contact and had an attitude. She did not offer a receipt or explanation for the payment for the exam. We will never be using them again after this awful experience.

Well Mount Juliet eye center, is the doctor's office inside of LensCrafters. I left a detailed GOOGLE review for them. After I left the review, I went back inside and mentioned to the women at the LENSCRAFTERS customer service, that if they wanted to understand why I didn't buy glasses here at LensCrafters, they could go read the review. She proceeded to tell me that they were two separate companies, and I said I know this, But I'm telling you that Mount Juliet eye center is the reason why I'm not staying inside of their store to buy my frames and lenses. It obviously wasn't a concern for them, and she told me to have a good night.....Just WOW...😳