This is the worst place I’ve ever been to and will never be back there again. I bought a pair of glasses and the lenses kept splitting and now I’ve spent a year driving 1 hour, one way to take them back there so they can look at them multiple times. What did they do when I was there? Belittle me and make me feel like it was my fault. The manager told me it was my fault because I was buying Walmart eye cleaner pads. So I bought LensCrafters pads and cleaning solution the last time. They never would offer to let me get a different frame, instead ordered me another frame after numerous times of replacing the lenses. The same thing happened and now they say it’s been over the one years “original purchase” and they can’t help me anymore. Now this was after she told me that I had to drive yet another hour, one way for them to look at my lenses again. So I would have driven an hour for them to tell me that it’s been over a year and they can’t help me, instead of her looking me up in the system to see what had been going on with my lenses and frames. Then I asked for the corporate number and they left me on hold for 5 minutes and came back to make excuses for themselves. They are rude, inconsiderate and do not care how they treat people or make them feel it’s hard to get them to call you back and answer the phone. I got a new pair of glasses around January and I did not like them and they returned them. I had to wait there for an hour while they tried to get my purchase to go back on my card and it never did. So it was 3 weeks before I got a check from them to refund them. Now my benefits are gone and I can’t get a new pair and they never once offered to allow me to get a store credit or help me to get a pair I liked. My advice to you is RUN!!!!
