Lenscrafters

Patrick helped me today and he was awesome! Very patient, knowledgeable, and kind. He ended up picking out a beautiful Tiffany frame that I would have never chosen for myself, but ended up loving. Thank you Patrick!

Good luck. They say the give you a 30 day return policy. I came back less than 24 hours later because my prescription was wrong and the frames weren’t what I thought they were going to be. I asked to just get new lenses of my old prescription installed into my old frames. I’d understand getting as little as $100 back as a refund. The $500 I spent on glasses that I returned is now just thrown in the trash. I’m not buying new frames. At least a refund for the frames would make sense. If the wrong prescription on my new glasses was the only issue I wouldn’t be writing this. The fact that they robbed me is what bothers me. Do not waste your time here

Jessica at LensCrafters provided such a great experience! I came in because my sunglasses were missing a screw, and she was incredibly quick, friendly, and helpful. Within five minutes, she had them fixed and even cleaned them for me. What really stood out was that I didn’t even purchase the glasses there, and she still went above and beyond to help. That level of customer service is hard to find these days. I would definitely recommend stopping by if you need anything—Jessica made it easy and enjoyable!

The customer service and kindness of the staff made this experience easy and enjoyable. My wife and I went in for an eye exam and to purchase a new prescription and were met with 10/10 service from all the staff. Our optometrist was kind, answered our questions and concerns with ease, and even gave us some interesting facts about eyes along the way. The real all star of the day was the gentleman at the register who helped us select our new frames! I wish I could remember his name, but he had slicked back hair and a goatee. He was very friendly, easy to talk too, and showed genuine interest in our concerns. I was trying to convince my wife to find a cheaper pair of frames and he spent a good 10 minutes looking through the entire inventory in the store trying to make that happen. He gave us great advice and wasn't pushy with upselling the many "upgrades" for the lenses. We'll be back the next time we need some new glasses.

Visited the Lens Crafters inside the Galleria Mall and had a great experience. I worked with Joesph to price out the cost of new lenses for eyeglass frames I currently own, plus new prescription sunglasses. Joesph was patient while I considered my purchase. The entire experience was quick, efficient and received exceptional customer service.