Lenscrafters

I made an appointment and got there 3 min late telling me the doctor can't do anything about that and I need to reschedule. They sent me texts from 3 different numbers to fill out paperwork prior to the appointment even though I'm a returning patient, mind you the links didn't work anyway (redirects you to a invalid number), I got calls from 3 different numbers 6 times (over kill) for a reminder. Customer Service was rude at the front desk too.

Tais was so unhelpful with her service is picked up my lens and I had problem with my meta since last week and she offered no help othe than contact meta directly. Her comment * we don't handle technical issues * where last week when I was here Sophia was super awesome helping or trying while helping other couple. Tais service was horrible.... help customer service skills are very poor and hardly smiles like she doesn't want to be there.

This place is very courteous and checking in my appointment was on-time. The doctor was very thorough and the assistant as well. I was able to get progressive lenses and received a huge discount on the transition lenses. They helped me find a great pair of glasses. I don’t have insurance and so it was a lot but I have no regrets. Recommend this location at Oakridge mall 1000%.

Five stars, all thanks to Kevin Shaffner. The quality of the lenses is excellent, but what really stood out was the fitting and adjustments Kevin provided. Getting progressive lenses right isn’t easy. Kevin took the time and had the patience to figure out what I needed, and it made all the difference. You can buy fancy frames anywhere, but this level of care and attention is rare. That’s what makes Kevin stand out—you can tell he genuinely cares about doing the job well and making customers happy. I will definitely be back to order my second pair, and honestly, it’s because of Kevin. I hope his management sees and values the great work he does. I also want to mention Sophia, who is outstanding. Even though I wasn’t her original customer, she took the time to help me, listened carefully, and genuinely cared. She was incredibly kind and made the whole experience feel easy. Thank you so much for such excellent service, Sophia!

Reviews are on point. Best ever! I came in so frustrated. And they took me in right away and made me a happy customer. I came in to adjust my glasses that kept falling off for 4 months and they weren’t even made there. But my ophthalmologist office never had the time to fix what they made. Sophie was absolutely gracious and fixed them in mere minutes, came back twice to check the adjustments, and didn’t even charge me anything. I came back with a champagne and strawberry chocolate bar. I hope she enjoyed her afternoon snack. From now on, only getting my glasses made here!