Lenscrafters

I had an amazing experience at LensCrafters thanks to Leara and Alima! My glasses had become bent, and both ladies went above and beyond to carefully adjust them and make sure they fit perfectly again. They were kind, patient, professional, and truly provided exceptional customer service. It’s rare to find people who genuinely care about helping customers, and they made my visit so pleasant. Thank you, Leara and Alima, for your outstanding service and for making my glasses feel brand new again. LensCrafters is lucky to have you both!

Never had such an embarrassing experience in my life. I took my son to get an eye exam, filled out the paperwork online and clearly stated I am his guardian as he is a minor. Though I submitted the questionnaire online twice (a day prior to the appointment and when I received a follow up text day of), they said there was no record and I lost our reserved appointment spot. Next, apparently, I did not look "old" enough to be his legal guardian to the employee, as he continuously questioned my relationship to my son (who we adopted when he was 13) asking if I was his "friend" or his "sister" when I stated twice I'm his legal guardian to the state of Georgia. He then asked where his mother is, which quite frankly, he has no business asking after I showed him proof of guardianship which is our paperwork. Mind you, this was still in the WAITING ROOM area in front of my son and another patient. I said I would rather not get into the personal details in front of other people. He continued pressing the matter instead of trying to remedy the clear misunderstanding he has of guardianship, and it made me and my son uncomfortable. I completely understand it is a separate entity from LensCrafters, but the exams are still inside the same suite, and every employee should be held to the same standards. I worked in retail management prior, and if I wasn't sure about something, I would escalate to my superior instead of humiliating a potential customer. My husband then called the store and spoke to the manager on duty who was kind and understanding, and she explained it was a different entity but she will relay the information. They did however think I was a teenager (pushing 30), and it is quite unfortunate that we have been profiled to that extent. If you have a special circumstance regarding kinship or guardianship, I recommend NOT coming to this location.

The associates are very friendly and professional. I had a Gucci sunglasses feet broken, she patiently helped me and looked for the perfect plastic piece to match my original pad pose and swapped both at the same time to match! Best employees they are! Will definitely recommend people to shop there in the future.

I had a wonderful experience today visiting the Cumberland Mall location. I came to purchase progressives, and while they are out of network for my insurance, Sequenthia convinced me to take a look around and she’d help see how my benefits could still work for me. Once I found a pair, she and her manager, Jo, provided excellent customer service, explained my options and helped me land on a pair I’m very happy with. The entire store is attentive, pleasant, and professional. Customer service tends to fall short these days, but these ladies delivered across the board 10s!!!

horrible horrible horrible service. I’ve been trying to contact this location for three days. I left voice messages. No one called you back. They send a text message asking how can they help you explain what you need. No one responds call I spoke to someone from the LensCrafters side. it’s just not a good sign. The red flag was there. I went to this place maybe three or four years ago. I had a great experience but now I think everyone must be new and the level of service is just not up to par. I guess I will take my chances and go downstairs to vision Work worst LensCrafters ever I will not ever recommend this location.