LensCrafters A964

A specific staff person here - Alfonso is incredibly rude. I purchased a pair of eyeglasses and Alfonso refused to give us a fresh new pair of frames, then refused to email me a receipt (saying that facility doesn’t exist when I was here literally 2 days ago and the female staff was able to email me the receipt just fine). We were chided for taking a long time to come to the cashier since it was close to closing time - even when it was the other staff person who requested us to wait while he attended another customer. On our way out, we asked the cashier his name and he said “it’s on your receipt, do whatever you want I won’t be intimidated…”. There was no reason for him to be this hostile to 2 women, especially someone who is a paying customer. I would not recommend this store to anyone - and definitely request management to train their staff to be more courteous

Amazing service! My glasses were missing a small screw and the guys was incredibly kind and attentive. He fixed them quickly, did a great job. I really appreciated his honesty and professionalism. Highly recommend this place. I’ll definitely come back!

The staff here is pretty rude. First I got to admit I walked in with a drink in my hand. I was wrong. The store did not allow that but I did not know. When I walked in the staff said there is a sign outside saying "drink is not allowed" and that ruined my mood. I don't know who trained the staff but that kind of sentence is blaming the customer. Instead of saying those words the staff could just easily tell me, "Sorry the drink is not allowed in the store. Would you mind enjoying your drink outside and coming back to check out glasses?" Or she would offer me to put it somewhere and just shop the glasses. I was planning to purchase a glass on the spot and spend 30 seconds and walk out with a glass because I know exactly what I want. Now I am just going to go buy from a different store.

I visited LensCrafters in Palo Alto to ask if they could fix the nose pads on my sunglasses. Alfonso greeted me with a warm smile and was very welcoming from the moment I walked in. He kindly offered to replace the nose pads for free, which I truly appreciated. His excellent customer service, friendliness, and willingness to help made my experience outstanding. Thank you, Alfonso, for going above and beyond!

I was traveling from the other side of the country and forgot my lenses/glasses at home. I use LensCrafters at home so the eye doctor and receptionist worked to find my prescription and helped me with some temp lenses. I cannot express how grateful I am for their help and kindness! These are the type of people that you should support!