LensCrafters At Macy'S

This LensCrafters place is inside the Macy's store in Lynnwood, WA. in the Women's section. I was lucky that nobody was there when I hopped in and so was able to get select my options, frame and the order placed, etc. in a leisurely manner. So, it is better to make any appointment or hop in there after the lunch hour and try your luck. The staff people are quite nice, friendly, and helpful to make your visit worthwhile! Give it a try and you will not be disappointed.

Temporary set-back. Called Jovi at 12:30 & it's 8 pm. She was going to call me back regarding my order which has been spinning between Seattle and Everett for 7 days. Didn't hear back. The team at this LensCrafters is most amazing! Their warm welcome combined with their expertise gave me new perspective on what an eye exam and purchasing eyewear can be! A lifelong contact wearer, yet never treated as kindly, had such thorough explanation over each step of the process, and ultimately let me know that I was their focus. Special thanks to Dr. Hoang, Jovi & Tyler for taking an ordinary exam and purchase and creating an experience.

My eye doctor visit yesterday was very pleasant. All three staff members were friendly and helpful. Will indeed keep this office for my yearly exams.

Dr. Kim is very knowledgeable and easy to talk to. However, the customer service has been extremely disappointing. My daughter had an eye exam on 1/17 and was prescribed glasses. We ordered the glasses the same day and were told they would be ready within two weeks. No one contacted me, so last week I called to check on the status. I spoke with Tyler, who said there was an issue with my daughter’s order and that he would mark it as urgent and follow up with the lab. It has now been a week, and I still haven’t heard anything. Today, I called again around 11 a.m. and spoke with a customer service representative who told me she would check on the status and call me back within 30 minutes. I never received a call. I called back around 2 p.m. and spoke with another representative (I’m not sure if it was the same person). After explaining the situation again, she placed me on hold for about five minutes, and then the call was disconnected. If you plan to order eyeglasses here, be aware of the potential delays and lack of communication. I intend to go in person to request a refund, and I will update once I find out more.

I want to get my new glasses here...I always bought Mine in Northgate Mall in the Marin county in San Rafael...it's really nice n clean beautiful helping my vision in the night to drive....Very Excellent indeed