Lenscrafters Southgate Plaza

My experience at LensCrafters went wonderfully. My technician was very thorough and helped me make important decisions regarding my choices, and I was sure by the end of the visit that I had really gotten the benefit of tremendous wisdom and guidance. She was also very personable and I enjoyed our conversation to pass the time while waiting for the fax to come in with my prescription. She kept me smiling the whole time.

Everyone was friendly and really seemed to care. From check in to check out the process was smooth and fast. Great staff and great Manager Melissa. I don't remember everyone's name but everyone was spectacular. The team works like a well oiled machine.

Melissa Lambert provided outstanding consultation and service to my wife who was ordering new eyeglasses. Melissa is extremely knowledgeable and also personable and very open to questions from customers. She did everything to ensure that my wife will receive exactly the pair of glasses that she wants and will be comfortable with. We highly recommend LensCrafters in Southgate Sarasota and definitely recommend consultation by Melissa Lambert.

J.R. was incredibly helpful and friendly. He helped me find the right option, and made the whole experience easy and pleasant. Great customer service—I really appreciate the help!

I had a less than pleasant experience returning a pair of glasses to this location yesterday evening. I have been using LensCrafters for my frames and lenses for at least the last 15 years and have never been treated the way I was last night. I purchased my frames/lenses at the UTC mall location as that is where I happened to be and they do tend to have a larger selection, however this location is closer to my home. I was also told when I picked them up that if I was not happy with them I had 30 days to return at any location. I was told that they "prefer" to have the return done at the location that they were purchased from. I was asked why I was returning them and I told the sales lady that I just wasn't happy with the style and would like to just keep the ones I currently had for now. Upon doing my return she asked me again why I was returning them as there was a drop down with specific answers. Now I have been in customer service for many years and knowing why I was initially returning them, I would assume she would have chosen the best option based on my response, but her words were "this isn't just t-shirt and shorts options" which I found to be a unprofessional response. I had used 2 forms of payment, cash and credit card. Normally if you do not have cash that is something you'd mention before doing the actual return in case the customer needed the cash back. Instead I was met with, you paid two different ways? Yes, I paid cash and credit card. Her response to me was "well I don't have cash. Ok, no big deal, can it be put back on a credit card?" Her response to me was "I don't know you'll have to see." During this time she had mentioned to me twice that they definitely don't have cash to give me. After the return was completed, I thanked her and she told me she was glad that I knew they were there so next time I didn't have to go to UTC. I have known this location has existed for many years! In fact I used to see the eye doctor that resides in their location! Ultimately, I felt this whole experience was extremely unprofessional and could have been dealt in a more professional manner.