Main Street Vision Care

Prescription = 5 stars I have never had problems with my eye exams or prescription. Dr. Burgeon is great. Getting the glasses that actualy match my prescription = 2 stars Manufacturing defects are not caught before the glasses go on my face! They do not have a process that measures the lenses for manufacturing defects before I put the glasses on my face. This is unacceptible. I've noticed that other places have the same problem - I'm always tasked with playing "QA" for them - so I encourage coming up with a process that verifies "these glasses match the prescription and are free from any manufacturing defects" before I ever touch the glasses. I should not be responsible for wearing the glasses, suffering headaches and saying "jeez there's really something wrong with these" and having to go to a different eye doctor before someone notices problems in the lenses themselves. Do your own QA or you will suffer from bad reviews, and really the suffering of your customers should already be enough of a motivator to do a better job.

I know i set the appoint on my day off. I’m going to be honest I couldn’t remember which day off. But I wouldn’t make an appointment on a day I work so already I know they screwed up. She tried to say well it says here on the computer. Like I am stupid. Well rude lady maybe the person who made it on the computer screwed up. I came in to confirm and the receptionist with the tattoo head said oh yea it was yesterday. We tried calling and sent an email. I said my phone number and she finished it without even letting me. She said it didn’t go through which must be a lie because it works. Not only that so does my email. Than she said we could reschedule tomorrow (Wednesday) but than said we would have to do it next week to which I said I am confused I thought you said tomorrow and than she said yea she confused too…long story short they can take their passive aggressive out on someone else I am going to another place which was much better and professional I tried to call back for feedback and they hung up on me the person was Linda she said that she thought I was spam. I was repeating what I was saying and she said oh no what happen. (Lady you hung up on me) she transferred me to Danny who Danny just heard me repeat what I wrote and he said he was going to address it but that it…I dunno heads up people they don’t sound like they got their crap together

I recently needed to switch Optometrists and came across Main Street Vision Care. Dr. Bourgon was a great listener and explained a few eye issues I was experiencing and offered some solutions. I also enjoyed picking out my eyeglasses, as they had a wonderful selection to choose from and I definitely love the ones I chose. I have since sent my husband there and we plan on returning. Everyone at that office is friendly, personable and it is always a pleasant experience.

Wonderful staff and Doctor. Everyone here is great to work with, especially April! Highly recommended if your want great vision care and service!

Visiting from out of town, tore my cornea, they brought me in after only 10 minutes, Dr B was very attentive, explained everything, showed images, put on a protection lens, prescribed drops, took maybe 20 minutes but she never rushed the appointment or made me feel like less than her own mom, very very nice and I highly recommend! If I lived here she would be my optometrist