Marmer Medical Eye Center

My overall experience was well. I was sent to this provider via ER. The only downside is that I've been trying to reach out to this office for months in reference to how I need to pay my bill. Unfortunately I do not live close. I would have to pay electronically or mail in a payment. There is no further directions on the invoice but to call for Bill Pay. Every time I have called I am greeted with a voicemail. I have left several messages via the billing department via the insurance department voicemail and no return call. I just want to pay my bill because I respect and appreciate the services that was rendered.

Having trouble with my eyes I went to an ophthalmologist who "examined" my eyes then told me that to get a prescription I would have to see his optician for an appointment. I went to Dr. Marmer for a second opinion and he gave a THOROUGH exam and gave me a prescription. Dr. Warmer, along with his most cordial staff have been a privilege to work with. The prescription he gave is helping me with an ongoing problem I have had for several years. I highly recommend this Medical Center.

recently visited Marmer Eye Center and was thoroughly impressed with the level of care and professionalism provided. The staff were friendly and attentive, ensuring a comfortable experience from start to finish. The eye examination was thorough, and the doctor took the time to explain the results and answer all my questions. The facilities were clean and well-maintained, which added to the overall positive experience. I would highly recommend Marmer Eye Center to anyone in need of quality eye care.

This was the only office I could find that would accept my 3 year old for an eye exam under insurance. An hour and a half after my scheduled appointment I still saw people who were there waiting when I first walked in still waiting for their appointment…. No notice from the staff about wait times. Everything in the office looked like it was from a couple generations ago. They had a sign that said they don’t make glasses there only could get the prescription and go else where…. Ended up walking out and would rather pay someone out of pocket than deal with this office.

While I stand firm on the fact that Dr. Marmer and his physician partner are excellent ophthalmologists, I find the general office management and optician side to be disappointing. On my visit a few weeks ago I waited over two hours before I was called back to the examining room without any explanation or apology offered despite the fact that I had an appointment. They also couldn't find my patient file (although to be fair, it had been a few years since my last prior visit). The opticians give off the energy that they really don't want to be there or to serve patients. I was told after paying for my glasses in full that it would take seven to 10 days for them to be ready for pickup and that they would call me. After three weeks, I phoned and was told that the opticians were only in the office two days a week. I phoned again a couple of days later and basically was told that there were people ahead of me and they would check to see if they were back when they got a chance. I finally received a call at the end of the third week. When I went to pick up the glasses they just handed them to me. No measurements, no calibrations, no quality control, and since they were progressive lenses was told that it would take time for my eyes to get used to them. No prep or instructions. I had to pull up videos on YouTube after I got home to get an idea of what a reasonable expectation was for the lenses. They still don't feel settled to my eyes, and I'm not even sure that they were made correctly. Unhappily, this will be my last visit to this office. I didn't feel that my patronage was appreciated, and my sense is that the office has become too complacent with the support that they've received from the community over the years.