Marsh Eye Center

The customer service experience is outstanding. The entire team demonstrates a genuine commitment to patient care. Dr. Rosso is amazing, highly engaged with her patients and takes the time to thoroughly answer all questions and concerns plus is very friendly.

Gorgeous office and the nicest staff and doctors! I have always seen Dr. Branon or Dr. Carol Ann but I saw Dr. Cortes this time and he was great! I can see so well out of my new glasses and contacts! They go above and beyond with technology and testing. I didn’t have to have my eye dilated, which I love! Ty was so great with helping me pick out new frames and showed me how to get the most out of my insurance and save money on my contacts. I recommend Marsh to all my friends and family and would never think about going anywhere else.

My husband and I have been clients for over 5 years. I recently got new reading glasses and I noticed that I would get nausea every time I wear them. I was absolutely fine with the pair I got from them last year. Instead of being concerned that they may have prescribed too strong of a prescription, they wanted me to come in and charge me for a new exam because I missed the 3 month deadline. We will never go here again. They are overpriced but we were okay paying a premium but not for lousy customer service.

When my right eye felt like it had something in it, but neither I nor my wife could find anything, I went to Marsh Eye Center. Within 10 minutes Dr. Russo saw me. She then found a small light colored eyelash that had bent backward from my eyelid into my eye and removed it. She prescribed an antibiotic cream to ensure no infection, and I was on my way -- with no more pain in my eye. Great client service by the staff and Dr. Russo!

I want to start by saying that the eye doctor (Carol Marsh) was absolutely excellent. Very professional, knowledgeable, and thorough during the exam. I felt well taken care of, and the doctor took the time to explain everything clearly and answer my questions. I truly appreciate the quality of care provided. Unfortunately, my experience today 03/03/2026 when I called at 5:17pm with the office customer service team was completely different. I was told that a warranty replacement for my lenses could take up to a month to be ready, when I was originally informed it would take no more than two weeks. The explanation given felt dismissive and unprofessional. When you are dealing with something as important as vision, a month wait for a warranty replacement is simply unacceptable. The doctor deserves five stars. The customer service and warranty handling process, however, need serious improvement. Better communication, clearer expectations, and more accountability would make a big difference.