Massachusetts Eye Associates

Been going there many years along with other family members. Had been going to Chelmsford office but left because of rude receptionist. Was happy for years in Tewksbury until they insisted I owed them a $10 co-pay. I remember that day their computer system was not working when I first got there. I paid them cash. Later they said I didn’t. I was unable to find a receipt since time had elapsed. If I hadn’t paid why did they see me? I told them that after all these years they were willing to lose a customer over $10. Seems like they were fine with losing me. I now go elsewhere. I sent them another $10 telling exactly what it cost them.

Dr. Tatiana completed my cataract surgery and it was amazing! From referral to last appointment she was kind, caring, professional and thoughtful. Her skill is evident in how well my procedures went, and her interest in my aftercare, follow ups showed her interest in the health and quality of life of her patients.

I have had nothing but outstanding service from the Tewksbury or Chelmsford offices, whether it be via phone or in person with customer service, any of the Doctors, assistants , opticians or optical staff..most recently with Dr Calnan, her assistant, and David in the optical dept who is always most pleasant and helpful. Thanks Team…for the great job as always!

Mass Eye Associates is a horribly run organization. Tried to call and spoke to a human answering service. The woman told me they would call me when the office reopened (mind you this was at 2:30 in the afternoon). No one called me that day or the next day. I followed up and called again. The receptionist sounded like she did not want to take my call and she disconnected my call. I tried to call back and was unable to speak to anyone. What an unprofessionally run office.

This has got to be the worst facility I have come in contact with. The Tewksbury location has the worst receptionist I have encountered. I go there because my father has diabetes and needs to see this doctor. Customer service is disgusting, it is very sad when people forget why they got in the medical field in the first place!!! You call to tell them you are running late they take more time ro pick up the phone then it does for you to get to your appointment. Then they penalize the patient! Definitely will take it to the board