Medical Center Ophthalmology Associates

The staff is polite and has the standard nice level of office staff. The dr(Dr.Cohen)was unfriendly and didn’t even introduce himself to my son or I. He didn’t discuss concerns with my child mostly treated him like a prop. He’s 9 so capable of explaining his complaints. The biggest issue however was the astronomical wait. Arrived at 1pm for my new patient appt at 1:30pm. Paperwork completed by 1:10pm. Called back initially at 1:25ish. Completed basic exam with nurse and dilated kiddos eyes. Sent to wait in back waiting room. Spent an HOUR and change waiting to be seen by the doctor. Left the 1:30pm appt a little after 3pm. They are closed from 12-1p for lunch so it’s not like there’s a backlog of patients. And the dr spent 5 minutes with us so they should be flying through people anyways. Either they are vastly overbooked or they simply do not value patients time in any way shape for fashion. I have a follow up scheduled but not even sure I will be keeping it. Wasting 2 hours for a five minute appointment is simply insane.

Dr Violet Ehiem is phenomenal. She’s extremely knowledgeable in her field and communicates effectively. She’s continually helping me with my dry eye issue. When prescribing medication that’s a bit pricey she is able to provide me with a discount card.

I love this facility. Everyone is very friendly and very helpful. My daughter had eye surgery with Dr. Cohen and we are very thankful with his care. He is kind, respectful and very knowledgeable. He has changed my daughter’s life so much by increasing her confidence. Thank you so much to all the staff working at the Huebner and Westover Hills locations.

I gave a four only because I really like Dr. Cohen. He’s an excellent doctor but when you go to get your eyes checked and it takes over an hour and a half My appointment was at 2:45 and I did not get out of there until After 4 o’clock. I have been to the office at Stone Oak That location did not take long.

We had to travel from over two hours away to get the specialized appointment we needed and the staff recognized this and went the extra mile to be sure they accomplished all they could while we were there. We have a special needs child who is so sweet but is certainly a challenge to get good measurements for… and again the staff was so patient and accommodating… we never got the feeling they were frustrated or that we were putting them out. In all, they treated us like they would want to be treated.