Melodie Wallace OD

Walked in and was met with a very kind receptionist, as I was speaking with her a rude ( blonde woman) interrupted us and looked very upset as a workman was telling about a problem. I simply asked her if they took HUMANA, she then told me No! Just because we had HUMANA, didn't mean they took it or thier particular insurance. Well I had called HUMANA and they (,Eye Med) had even said she was on her preferred Dr's list. I looked at the receptionist while she tried to look up the insurance. Just the way she looked at me and my husband and the way she spoke to me was condensing and soooo rude. So yes they did take Eye Med. The receptionist then asked me if I'd like to make an.appointment. I said NO, not after being treated like that. Well Meoldie Wallace I don't know what the problem was? My being HISPANIC or she was just mean ,rude and very unprofessional. I couldn't leave a review on her website ZOLO or whatever its called and the experience i had was pure evil. I thanked the receptionist and left. She had left right after her rude and untrue statement. I guess she doesn't need business, you'd think these days she would certainly need it. I think ill called Eye Med and see what they have to say. Anyway Thank You for showing me how not to behave. I worked for an airline and this was truly one of the worst behaviors I've ever seen experience. Actually I feel sorry for her and will pray for her. GOD BLESS ....

My husband and I just had our first eye appointment here after braking up with our previous optometrist of 9 years. We chose this office for convenience as we usually purchase our eyeglasses next door at Lens Crafters. The staff was super nice, and this is a big deal for me. I am used to having my concerns dismissed but Dr. Wallace’s demeanor and professionalism blew my mind - she addressed my concerns and put me at ease. What my husband loved was that they were on time (I understand delays, I really do, but we are used to waiting 30 min to be seen and then waiting another 15 after the tests to see the doctor. We thought 1 hr for an appointment was normal - we know now that it is not.) Also, when we were checking out my husband mentioned to me that his prescription had changed significantly. He opted not to purchase contact lenses today because he still has some left over from last year and he only wears them a few days a month. I told him that he should have don’t the contact lense exam then, because after wearing his new prescription in his glasses he will notice the difference in his contacts and may not want to wear them. The receptionist handed me my receipt and informed us that he had 90 days to return and complete a lense exam if he changed his mind. Once again, they are all helpful and informative. I know that I will not dread getting my exam next year, I actually look forward to seeing this team again. Thank you!

Had some issues here. I had to get my eyes checked twice because they didn't get the first one right (way, way off on one eye). Then they told me the brand of contact lenses I have been using for two decades aren't being prescribed anymore (???) so they prescribed me a different brand. I don't like it, and Acuvue 2's haven't been discontinued, so I don't know what that was about. Now I can't change brands because prescriptions are brand specific... sigh. Overall, I've just had better experiences elsewhere.

Dr. Wallace is a great eye doctor, me and my girls use her and we're happy to find her. The gentleman at the front desk is always helpful and was very patient with my daughter, teaching her how to use contacts. As for the female front staff, I rarely have a good experience with them. They make me feel like I am bothering them; I think it's mostly personality quirks but these quirks are worth dealing with to see Dr. Wallace. Even her "I'm on vacation" doctor is awesome!!

Dr. Wallace is an awesome optometrist. It's been 10 years since I have gotten a prescription for glasses that has me seeing better than I did with my old glasses. I am extremely near-sighted and I have astigmatism in both eyes. I told her I had been having issues getting a good prescription and she took a little extra time and made sure I was seeing everything crystal clear. I have my new glasses and I'm seeing like I did when I was a kid. Everything is again crystal clear and sharp. I will be seeing Dr. Wallace for my next prescription. I made an appointment and was seen promptly. Her staff was friendly. I highly recommend her to anyone looking for an optometrist.