Metrolina Eye Associates

I called this location on a Tuesday at 4:50, to advise I only needed to pick up some contacts, and I was running a couple minutes late due to traffic. I was on hold for the whole 12 minutes it took me to get there at 5:02. The lady was very rude and said they were literally closed and optical had already left and she had been busy with a patient and no one else could answer the phone. I didn’t want excuses, just like they don’t want excuses when it’s time to pay them. I think it’s very lazy and rude for employees to dodge phone calls at 10 minutes before quitting time, just so they don’t have to do any more work!!!!

My mother has been a loyal patient at the Monroe location for years. After recently losing her husband of 40 years, she was understandably overwhelmed and dealing with grief, insurance complications, and countless responsibilities. Because she had to cancel and reschedule appointments during one of the most difficult periods of her life, your office refused to accommodate her or make any exception. The complete lack of compassion and understanding shown toward a long-time patient was extremely disappointing. Respect and empathy clearly means very little here. As a result of this upsetting situation my family and I will be taking our business elsewhere and will not be returning.

I usually don’t take the time to leave negative reviews, but this experience was incredibly disappointing. I’m writing this as my mother-in-law is still grieving the recent loss of her husband of 40 years. She has been a long time patient at this location and was already overwhelmed trying to handle everything, including insurance issues, during an extremely difficult time. Due to needing to cancel and reschedule appointments while navigating her grief, she was told they would no longer accommodate her or schedule her. Watching someone who is already hurting be left in tears because of a lack of understanding was heartbreaking. My family and I will not be returning to this location. I hope they reconsider how they handle situations involving people who are going through major life events. A little compassion can make a huge difference.

This is one if the best places to go get your eyes checked. Dr. Madison Angell is the best. She really cares about her patients and go above and beyond to make sure your vision is sharp and your eyes are healthy.

Left my already grieving mother in tears. As my sister already stated in her review: I normally never leave negative reviews but if I could give 0 stars I would. My mom has been going to this location for years, my dad passed away recently and my mom was overwhelmed and having issues with insurance. Due to her cancelling and having to reschedule multiple times during her time of mourning for her husband of 40 years - they refused to put her on the schedule or make an exception. Myself and my family will no longer return to this location. They show no compassion