Midwest Eye Consultants

I love midwest eye consultants they have wonderful staff members and dr. Waxler is fantastic, I been going to her for 15 years now and there isnt anyone else I would ever go to or trust with my eyes.

Very nice, friendly staff. Great with people of all ages, and our prescriptions are always great. And a note if any of them read this, thanks to the whole team for being awesome!

This is not a customer centered company. I went to call Midwest Eye Consultants to see why my order of eyeglass frames is taking so long. I paid for these frames out of pocket in full and it is taking over two weeks to get them since 12/9/2025. This order is from last year and they are not custom made or have any glasses going into them so what seems to be the hold up? I called the wrong number and it was to Midwest Eye Consultants Surgery Center and understanbly I was told that this was indeed the wrong office number. See it wasnt the confusion I was a little upset about it was the way this staff person went about it like i was inconvenienceing her. I went to ask her if she could help me get the office number or transfer me to the office of the Eyeglassware and Optometrist of Midwest Eye Consultants Coliseum location. It wasn't a big deal until this receptionist took it to that level of disrespect, like I said she was acting like I was an inconvenience to her. I know that I can look the number up myself but that wasn't the point. It was how she handled it even to the point of me asking for a supervisor. She told me that their was no one I could speak with and that she was the only one in the office. Kudos(not really)to her for taking on an entire shift of all the staff, supervisors, charge nurses, doctors, cheif executives and directors of operations.I know it was an elaborate lie just to get me off the phone as fast as she could possibly do. I just want my frames I purchased in full. I have waited 22 days and counting its Friday January 2nd and still I have not had one single phone call or acknowledgement of my existence and or complaints I have made about this issue. Its been nearly a month to get just the frames. It seems very retaliatory as if me making complaints and using my freedom of speech to speak out against these types of companies who over charge you for just the glasses which not to mention frames too which could come out to be close to $400.00 USD for just the lenses. It is robbery on a colossal scale. Where its hard enough to have insurance and not be able to get what you want to pick out so I worked hard for my money and thought hey I saved up enough to get a pair of glasses and frames out of pocket. I didn't expect a delay since I paid in full for just the frames. Where if you had the custome glasses made would understanbly take longer to get when they have to shave glass to fit your prescription. I didn't have any custome made glasses where the processcould take up to 7 to 14 days. It seems to me after I got the quote for about $400.00 for the glasses and I know where I can get the Transition Lens with Scratch Resistance and Antiglare for a much lower price than what was being quoted for by Midwest Eye consultants. I do think they are hoping that I would go with them to buy the lenses but thats not what I want and nor do I like being extorted or pressured into buying glasses from them only. It feels like it is retaliatory that because I don't want to buy lens from them that they have a right to hold back my order for the frames I paid for in full kr have other excuses for the delay. I hope someone from this company acknowledges amd sees this and reaches back out to me. I am very disappointed and hurt by this experience alone. I hope Noone shops here or buys any frames or prescriptions as you would see they already have a very low Google review and its very unfriendly and don't see them as a trustworthy company. Look into all of or some customer complaints and you will be surprised to see that their are more negitve reviews versus positive review for which they have very little or are made up to make them look good in the eyes of this community of the greater Fort Wayne, Indiana area. Hope this helps.

Excellent and thorough evaluation of my vision. Dr Waxler does a wonderful job explaining her evaluation of my current eye health.

The staff was very friendly and professional. My wait time was short. I would definitely recommend them. I didn't choose new glasses, I just had new lenses put in my old frames because they're custom Vera Bradley frames. They did an amazing job and my glasses came in earlier than they were scheduled to come in!