Midwest Eye Consultants Ohio

I forgot the ladies name but the lady that dialated my eyes was very nice. She made me feel very comfortable. I also used the bathroom there and it was really clean. I also wanted to thank the doctor that did my eye examination. The man named Lucas that fitted me and my siblings glasses was very nice as well. Thank you! :D

I had an emergency with my eye and just stopped in, rather than go to the hospital. The staff & Dr Kessinger made it possible to get in for an eye exam on the spot. This was close to end of day for them be closing within 2-3 hours. So im very thankful & appreciative that they we able to accommodate my needs. Thank you Midwest! The entire staff are very kind and empathetic! The Dr was amazing as always! Thank you Dr Kessinger, you made my day! God bless you!

After check in, I waited 25 after my appointment time before I was finally seen. No explanation on why my appointment started so late. The assistant was great, she was very friendly and explained everything as we continued with the appointment. The doctor however almost seemed annoyed, or as if he was just disinterested. The guy helping me with my order and checkout, Lucas, was great. He was super helpful and was very patient as I tried on multiple pairs of frames trying to find the right ones. He continued checking on me and offering help if I needed it. My appointment was on June 17th, I was told my glasses would take up to 2 weeks and they’d call when they were in. It has been 2 weeks as of yesterday so I called to see if they were in and am now being told they won’t be in until July 13th. Almost an entire month after my appointment. Honestly probably won’t go back here next time I’m due for an exam.

If I could leave zero stars I would! I went to midwest for my eye exam. I paid for a contact and glasses exam. Obviously contacts are cheaper online so I asked for my paper prescription. When I got home and tried to order my contacts I found out my prescription wasn't valid so I had to return to midwest for another prescription. I asked the front desk lady if I had a correct prescription she assured me I did. I didn't!! they didn't give me all the information I needed. So I had to return a 3rd time to midwest to get yet another contact prescription. I am disabled and no longer drive so it cost me money each time I had to go up there . I asked on the 3rd trip if I could get a complimentary pair of contacts due to the fact I haven't been able to order my contacts due to their negligence. ( I was not rude!) The front desk clerk and the store manager told me without even bothering looking they were out of stock. I then said how do you know without looking? The manager responded "because they were outdated and got thrown out" My entire family were customers of midwest eye. I told them we will never come back she responded then don't! I can't believe this is how they conduct business. Are they trying to penalized me for not purchasing my contacts from them?

This last visit, I asked for a school note for my son & receptionist (a Caucasian, middle-aged female with a grey bob style hair cut) told me no I couldn't have one because my son seen the Ophthalmologist but not the DR; those were her exact words. I went to the car & thought about it for a minute, then sent my son back inside to tell them he needs a note stating that he was seen at this office. About 5 minutes after he went inside, I came back inside and a very nice gentleman (he fitted us for out glasses) was helping the receptionist print out a note because it seemed like she was trying to rush & leave the office.