Milwaukee Eye Care Associates

The medical assistant staff and the doctor (Sward) were good. The administrative staff were between bad and terrible. They called at all hours of the morning and never asked if I was busy. They'd call and change appointment times and be upset when I didn't agree to the change on short notice. One woman demanded that I call their office back at a particular time. (I told her exactly what she could do with her demand.) One receptionist took offense simply because I asked why I had to pay my co-pay in advance. They general lacked ANY understanding of a person from a different culture. (Even Dr. Sward failed to see why she should ask to address me, a 60 plus year old man, by my first name.) They regarded me more as customer than patient, because they sure would pursue someone over a $6 bill. When I addressed these issues with Dr. Sward, she naturally stood by her staff, a female staff, who looked like her.

I had an upper blepharoplasty procedure performed by Dr. Michael Murphy April 16th. I had a wonderful experience! I felt that my assurance with the procedure was the staffs' top priority from the initial assessment appointments to post-op follow up. The outcome of the surgery went above and beyond the expectations I had. Dr. Murphy's office staff and the the staff at Envision Surgery Center are professional and compassionate. I am happy to recommend Dr. Murphy to anyone looking to have this procedure done.

I am a new patient at Milwaukee Eye Care, having recently moved into the area. Everyone was professional and friendly and I'm very happy with the care I got. Dr. Blanchard was terrific and will absolutely be back and refer others!

I have been going here for years with Dr Heilmann and my family has been coming here for a while too. My only thing to note if you are coming here without insurance and need an additional test due to a health condition, it will cost a lot upfront. Parking is usually available (tight fit for large cars, compact cars are best here in the lot) and staff are very professional. I would recommend doing an online appt and checking off to get added to a waitlist since sometimes you don't have to wait a long time, luckily one opened up last min the next week!!

Milwaukee Eye Care is AMAZING! I had a significant vision impairment that I had been neglecting. I finally bit the bullet and went in to be seen. In the course of the last 7 weeks they have diagnosed, sent me for rapid specialist f/u, treated me surgically, and provided excellent communication and patient care. As someone who works in healthcare, I uniquely appreciate how exceptional Milwaukee Eye Care's practice is. I never felt rushed, was always given so much time with the techs and physicians treating me. I didn't feel like just another patient, I felt "seen" and that the entire team was totatlly vested in the most postive outcome. I never felt chastised or judged for delaying what turned out to be a pretty serious eye condition. That speaks volumes about MKE Eye Care. Dr. Hetzer saw me intially and was so personable and informative of next steps. Dr. Edmonds was my surgeon and did a fantastic job, plus called me same day of surgery to check in to see how I was doing. Dr. Weis did my one day post surgical f/u and I was blown away by his exceptional patient care. He probably spent about 20 solid minutes going through what recovery after surgery will be and I felt so reassured and educated about the next couple of weeks. I thank all of the team at MKE Eye Care - if you need a great doc/practice - this is the place.