Montana Familyvision Care

I would normally give this place 5 stars because the doctors are very kind and professional and I've never any issues with appointments or glasses out of the 10 years I've gone here, but the reception is the 1 star. I called to make my yearly appointment and was told I couldn't unless it was same day because of "3 no shows". One of those being one I never even made in the first place. I tried to dispute it with the receptionist and she just kept bringing up policy and not actually listening to what I was trying to say nor letting me speak with anyone else that could further help me with my account so we could go over it. She told me she would take my number and someone would call me back "if they can" and hung up before I could even say anything else. I don't think I'll be coming back which is sad because I've been here since I was 16

09/01/2023 (appointment date). I’ve never had glasses before, so this was my first experience. The woman that actually looked at my eyes and examined me was very friendly and professional. I had zero issues with her. The other women in the office were not very friendly. Picking out my first pair of glasses was very awkward. The worst part of my experience was that I was told (by the woman who actually wrote out and ordered my glasses prescription), that my glasses would likely arrive by the next time I was going to be in town, which was almost 2 weeks away. I live 1.5 hours away, so I didn’t want to make a special trip for the glasses. I called the day I was in town to see if they had arrived and the woman on the phone was rude, saying that “you were told it would take 3 weeks. We will call you when the glasses come in!” I was just excited to get my glasses and felt like she was being so rude. It really dampened my excitement. A relative was going to be in town a couple days later, so I was going to have her pick them up if I got a phone call that my glasses had come in. I hadn’t gotten a phone call, but my relative was in the area of Montana Family Vision Care and wanted to pop in and check to make sure they hadn’t come in yet. She was met with hostility and rudeness. She gave them my name and one woman continually insisted that “she’s not a patient of ours. It’s probably the other vision place with a similar name”, and “We told her it was going to be at least three weeks!” (Which isn’t true). My relative called me after she left and was very upset by how she was treated. And she was merely doing me a favor. It was a day or two later, I got a phone call that my glasses came in. I had a different relative pick up my glasses. The woman on the phone was not friendly at all. I was given my glasses in a flimsy case and the right lens had a scratch on it. The glasses came with no paperwork, no instructions of care, no “thank you for buying your glasses with us.” I am going to buy different glasses online. Had I known that my experience was going to be like this, I would’ve gone elsewhere. I read through a few reviews and it seems others shared similar experiences. Getting the exam was the only part of this experience that was good. The rest of it was terrible. The customer service needs to step it up a notch or two. All the interactions I had were unpleasant and it seemed the women I spoke to all didn’t like me because they found me impatient, but I was only going by the original time that I was given. I was being treated poorly for being excited to get my glasses. Also, the glasses were expensive, even with my insurance. Edit (responding to General Manager): I noted that my appointment was on 09/01/2023. By searching under that date, you would’ve seen (possibly), an appointment under the last name “Bannout”. I go by my middle name, Keaton. When my relative came in to get my glasses, she gave you my proper, first name, and you had told her I wasn’t in your system that day also. Maybe just a mix-up. I would love the opportunity to get my scratched lens replaced.

I have been with them for many years. I always love their friendly atmosphere. I have always been going to box stores. When I changed to this privet care the diffeance was night and day on my vision and care.

My eye examination was uncomfortable. The Dr. spent max 15 (non-consecutive) minutes testing my vision. It was my first time at this office and they had no history on me, so my appointment should have been much longer. I spent at least 35 minutes in the exam room, however the male doctor spent his time inquiring about me for his “single son”. I’m not adverse to compliments nor to kind conversation, but the doctor was demeaning about my pursuit of education. He insisted I was just “partying in college”. At the end of my appointment he stated word for word “I shouldn’t be doing this, but you seem like a great girl. Could I set you up with my son?”. If I had received an accurate prescription then I wouldn’t even complain about any of this. But my prescription is completely off, my previous eye conditions were not addressed, and now I’m having trouble with my insurance about getting new lenses and getting another appointment.

I've never had an issue with previous appointments when Dr Hall was my eye dr and the gals that worked there a couple years ago weren't nearly as rude as they are now. Same issue with the receptionist being clueless on asking insurance questions I let her know prior to the appointment I needed to know the price of the exam and how much I will have left for my glasses limit as I have a new insurance. She called them and didn't even ask if my insurance covers glasses. Today I called and the first gal that answered was more than willing to email me my prescription. I didn't receive the email so I called again around 12:30. The gal who answered was so extremely rude and told me they don't email them and it's only mailing or pick up. The gal earlier was more than willing to help which I told her and she asked for my name and said they probably won't get it emailed to me by the end of the day. Also said they are in the middle of a meeting. Sounded more like an excuse for laziness.