Morganton Eye Physicians

Dr. Walton and staff could greatly benefit from a continuing ed class on serving the dementia patient. I had to start going with my mother to her appts when she was no longer able to drive or remember instructions. Staff treated me very oddly that I was going back with her. I eventually would follow the girl out of the room and say mom has dementia. Mom wasn't able to follow directions clearly or answer all the questions. This seemed irritating to them. After her eyes would be dilated, she was left in the room waiting for way too long. One appt she couldn't take it after waiting almost 45min. She said we were leaving, even dilated and no exam, and leave we did. I think the quality of care is probably good here. However, the delivery needs work and empathy.

Fed up is an understatement. I waited for my son’s glasses to come in and when they finally did I went to pick them up. Whoever went to get his glasses broke the frame and they had to order a new frame. So I wait 2 more weeks and call to see if they are ready yet and they said that the wrong frame was sent so now they have to order it and we have to wait AGAIN. I will never get glasses from this place again.

I know I can be difficult at times when Im worried about new tests, or treatments I've never had to do like get my eyes dilated, & numbed. But the staff I had today were patient with me, & she was gentle when performing tests. The Dr was WONDERFUL, he explained what's going on & helped me understand better. Clean, professional, & recommended practice.

Friendly but had my exam, went back 5 times or more to get my glasses fixed for wrong prescription in one of the lenses and all i was told was to keep wearing the glasses an use eye drops so i can safely say im not going back and will find a different place to go and im still wearing my old prescription because they will not own up to their mistake. Decided to get contacts to isolate which side and its the right side but they still wont honor fixing the prescription.

Dr. Hall is awesome!!! Been using this Practice for years!!!!!Billing practices stink at this practice. Office Manager was really rude when questioned about it. I carry eye insurance and went in for yearly regular eye exam so I could get new glasses(Prescription has not changed significantly in years) Was billed for a Medical exam on my Medical insurance . I was told they could only do Medical since I have Diabetes. Did exact same exam on my wife a week before and my cost was $42 Medical vs. her cost$10 eye insurance. Called and was told by office Manager/Billing Lady that "EVERYONE" that has medical conditions such as Diabetes etc...is billed on Medical insurance with no exceptions and not eye insurance even though you have your Diabetes/Blood pressure or whatever under control. It is a money grab. I complained and the lady got rude!!!! Why keep eye insurance if you cant use it. I pay for it and it should be my choice...DO NOT FILL OUT MEDICAL QUESTIONAIRE (at least honestly) as a new patient or give them Medical insurance card if you have eye insurance they will use it against you...just write in (rather not answer) instead. Looking to change Practices now. I will miss Dr. Hall. He was such a good Optometrist. Hope this helps someone else that is living on a budget!!!!