Moses Eyecare Center

5 star rating to Dr. Alyssa Grkinich and Walleesa. They provided my daughter and I top tier service with knowledge and patience to ensure that we had the best experience at Moses Eyecare Center. Thank you ladies we appreciate you and we love our glasses. The front desk staff is rude and could use more training in customer service for sure.

Slightly dissatisfied with my last service appointment with Moses. I had new lenses put in and were apparently defective and needed to be replaced, at no additional cost to me, which is amazing. I’m so thankful for that. However, when I went in to have the replacements put in the lab technician broke my frames (Tiffany brand $200+) and they told me they were unable to replace them, in which I understand. However, making me pay for new frames was not what I anticipated since I was not the one who broke the frames in the first place. Bought a pair of cheap frames to get me by until I can get another nice brand frame. Moral of the review is that I had hoped since they broke my expensive frames that they’d pay for the new ($90) ones I had picked out. That wasn’t the case and unfortunately ended up having to pay out of pocket since I had no back up frames. I love moses and the employees here, but super unsatisfied with my recent visit. Has anyone else had a similar experience?

I’m very disappointed with the service I received at Moses Eye Care. They didn’t give me clear communication that I had to pay for $69 for a contact lens fitting, until I got in front of receptionist that had a bad attitude. yet the staff made me remove the contact myself without offering any instruction, support, or explanation. The interaction felt rushed and dismissive, and it did not reflect the level of care or professionalism that should come with a paid fitting. Patients deserve clear communication and proper guidance, especially with something as sensitive as eye care. I would not recommend this location based on my experience.

Moses eye care I am so very grateful for all the doctors and care at Moses Eyecare. For years I had been a patient of a doctor who told me I had the dirtiest eyes he had ever seen. Then one year I saw Dr Justin who was filling in for my regular doctor. He asked if I would be willing to see a doctor he wanted to refer me to. Of course I said yes. My dear neighbor had to drive me because the day of my first visit with Dr Rob Moses in Crown Point, my eyes were almost swollen shut. In her words, it hurt her to look at me. Before I had even sat in the examination chair, Dr Rob said, you know you have Sjogren’s don’t you? I had never heard of it. He referred me to a rheumatologist who not only diagnosed me with Sjogren’s but also Lupus. I was assigned to Dr Nicole Albright for follow up and after being on the medication the rheumatologist had put me on, hydroxychloroquine, Dr Albright had me taken off due to further complications to my eyes. Dr. Albright has been my avenging Angel for every step of this journey. Recommending a Neurologist when I kept repeatedly falling hard several times a day. When they figured out the issue, I was referred to another Dr Nicole who put prisms in my glasses retraining my brain in a year. Dr Albright referred me to the Dr who performed surgery on my cataracts. When I went in for a routine check for my glaucoma after Dr Albright had performed laser surgery, she found out that the steroid shots I was receiving in my shoulder, hip and back was causing my glaucoma to be unmanageable and I immediately stopped the shots. I had forgot to mention the shots in my medical history because unlike a daily pill, I only received the shots 3 to 4 times a year and simply forgot to mention them. However, my eyes continued to become so dry at times my vision was constantly changing and sometimes I could barely see. We tried special contacts but they would immediately fog up. Sometimes the difference in vision from one eye to the other required placenta bandages to heal them. Now because of Dr Albright I am on Oxervate and after only two weeks she sees an improvement. I can’t wait for my next appointment after the treatment is concluded so we can see how much improvement there is. I suffer from multiple autoimmune diseases and Dr Albright and Moses Eyecare is the one shining star in the bevy of doctors, specialists and multiple treatments I have endured. I am so very grateful.

Wish I could give them no stars, I've been a long time patient of their's and have never felt more worthless in my life. I was in a bad car accident in December of 23 and my vision progressively got worse and is too the point of me not being able to handle a simple TV channel flip or any flashing lights due to it. I let them know earlier in the year of 24 and they charged me a full amount even though they said my state insurance covered it, but that they can't work or help due to a contract they forced me to sign years prior in 22 after dilating my eyes and noticing a TINY hole in the back of my eye, I was told to see an eye surgeon in valpo right away and did and spent over $600 and missed a days work just for him to say i have no idea why they sent you here for something not worth worrying over... I explained this to them in 2024 at my appointment and the female doctor acted offended by what the surgeon said and told me that they can't help me at all until I see him again, I explained that I couldn't afford too since my car accident had cost me my job and she said welp that's our policy.. Not much of a visit since nothing was done.. WRONG it counted as my 1 visit per the allotted times via the insurance so now I really am having eye problems and am completely screwed until fall of next year 2026.. THANKS FOR NOTHING!!!!!! 😡