Moses Eyecare Centers

5 star rating to Dr. Alyssa Grkinich and Walleesa. They provided my daughter and I top tier service with knowledge and patience to ensure that we had the best experience at Moses Eyecare Center. Thank you ladies we appreciate you and we love our glasses. The front desk staff is rude and could use more training in customer service for sure.

I’m very disappointed with the service I received at Moses Eye Care. They didn’t give me clear communication that I had to pay for $69 for a contact lens fitting, until I got in front of receptionist that had a bad attitude. yet the staff made me remove the contact myself without offering any instruction, support, or explanation. The interaction felt rushed and dismissive, and it did not reflect the level of care or professionalism that should come with a paid fitting. Patients deserve clear communication and proper guidance, especially with something as sensitive as eye care. I would not recommend this location based on my experience.

Moses eye care I am so very grateful for all the doctors and care at Moses Eyecare. For years I had been a patient of a doctor who told me I had the dirtiest eyes he had ever seen. Then one year I saw Dr Justin who was filling in for my regular doctor. He asked if I would be willing to see a doctor he wanted to refer me to. Of course I said yes. My dear neighbor had to drive me because the day of my first visit with Dr Rob Moses in Crown Point, my eyes were almost swollen shut. In her words, it hurt her to look at me. Before I had even sat in the examination chair, Dr Rob said, you know you have Sjogren’s don’t you? I had never heard of it. He referred me to a rheumatologist who not only diagnosed me with Sjogren’s but also Lupus. I was assigned to Dr Nicole Albright for follow up and after being on the medication the rheumatologist had put me on, hydroxychloroquine, Dr Albright had me taken off due to further complications to my eyes. Dr. Albright has been my avenging Angel for every step of this journey. Recommending a Neurologist when I kept repeatedly falling hard several times a day. When they figured out the issue, I was referred to another Dr Nicole who put prisms in my glasses retraining my brain in a year. Dr Albright referred me to the Dr who performed surgery on my cataracts. When I went in for a routine check for my glaucoma after Dr Albright had performed laser surgery, she found out that the steroid shots I was receiving in my shoulder, hip and back was causing my glaucoma to be unmanageable and I immediately stopped the shots. I had forgot to mention the shots in my medical history because unlike a daily pill, I only received the shots 3 to 4 times a year and simply forgot to mention them. However, my eyes continued to become so dry at times my vision was constantly changing and sometimes I could barely see. We tried special contacts but they would immediately fog up. Sometimes the difference in vision from one eye to the other required placenta bandages to heal them. Now because of Dr Albright I am on Oxervate and after only two weeks she sees an improvement. I can’t wait for my next appointment after the treatment is concluded so we can see how much improvement there is. I suffer from multiple autoimmune diseases and Dr Albright and Moses Eyecare is the one shining star in the bevy of doctors, specialists and multiple treatments I have endured. I am so very grateful.

I haven't been there over 20yrs since my kids where small my insurance had changed and Moses was on there plan.They text me every holiday and every birthday and had kept me on there file.My new insurance has them on there plan I came back to get my eyes exam and as always they have been kind and helpful and picked out some beautiful glasses thank you Moses you have never changed keep up the awesome work I be back next year.

Bad, Bad Business! I am 58 years old, and have been wearing glasses since the age of 2! So needless to say, I am very familiar with how long it usually takes to get my lenses put in a frame. Never have I had to wait over 2 weeks! I now feel like I am suffering from “buyers remorse.” I took a very expensive frame to Moses to have lens put in the frame. I only went to Moses because I knew they had an “in-house” lab and I needed the glasses quickly. I did not want to wait the normal 2 weeks because I wanted to wear them for a few special occasions that I had coming up. What a HUGE MISTAKE! Every occasion that I wanted to wear them for has come and gone! It has been a month and I still don’t have my glasses. At the time of purchase, the tech stated the glasses would be ready in two weeks. It’s been a month!! I have been calling every week and they give me a different date. I was informed that they were at “their sister lab” and they were having a problem with the coating. I was surprised to hear this as they have been in business for years, it should have been an easy process. I am now afraid that they don’t know what they are doing and will ruin my expensive “Cutler and Gross” frame. At this point, I just want my frame and money back! I would like to take them elsewhere, to a more trustworthy and reputable lab. I can’t imagine what my life would be like if my current eyeglasses were broken and I had to depend on Moses to get my lenses in immediately. I would be walking into walls all day long. This is definitely not a place that I would recommend if you need immediate eyesight! They will have you blind for months! They have a very slow process and continue to make up all types of excuses as to why your glasses are not completed in a timely manner. I was talking to my sister about their slow process and she informed me that it took my mother two months to get her glasses back from Moses. I just wished I would have known this information before I took my glasses there. My final words regarding this matter is “NEVER AGAIN AND DON’T DO IT if you need them within two weeks.