The doctor of this office is very nice however, the office manager is the most unprofessional rude person I have ever encountered. From the first visit when I had my eyes examined she had an attitude. Witnessed her in an exam room on her cell phone discussing how she did not want to deliver her baby at the one hospital etc. This is something that clients should not have to witness when visiting such an establishment. Not to mention, it is over a month and I am STILL waiting on my glasses to come in because the "lab" had made mistakes on the lenses. When I called to check on the status, she tells me, "we will call you when they come in, you don't need to call". After waiting a month and no follow ups of saying that the glasses were made incorrectly, I see no type of customer service or customer satisfaction. When I asked to speak to the doctor or even the owner, she said that they were not in. I asked for the prescription for my contacts and I had to "sign a release" if I did not purchase my contacts through their office. NEVER in my 30 years of wearing contacts did I have to sign a release for my contacts. I will NEVER go back to this office after receiving my glasses for anything.
