Update: The business reply is to deviate customers, while the comparion was made between expensive City like Irvine( in store experience) with their, all their justification are against online vs them. They are 100% costiler than some of the most expensive cities in usa, please avoid them.
This is a review for one of the largest and nicest optometry practices in the area, but my experience was severely tarnished by the manager's attitude and their exorbitant pricing.
The on-the-ground staff are fantastic—very nice and welcoming, making you feel at ease from the moment you walk in. The practice itself is big, well-equipped, and offers a wide variety of frames.
However, the entire experience is governed by a high-headed and rude manager. This is why I can only give a one-star review. Despite the nice facilities and staff, a customer's basic right to respect and fair pricing is completely disregarded.
This was highlighted by the pricing of a pair of sunglasses I purchased using my insurance. The wholesale cost was $47, and the retail benchmark on the Ray-Ban website was $92, yet I was charged $196—a markup of over 300% from their cost. I understand that optometry practices have overhead costs, but this is an extreme markup, far exceeding what I've seen in other areas with a higher cost of living, like Irvine, where I'd typically pay around $50 over the retail price.
When I raised this concern, the manager's response was dismissive: "We have what we have." When I told her I would write a public review, she replied, "No worries." This arrogant response shows a complete lack of concern for customer satisfaction and a disrespect for their business. They may have a nice building and inventory, but they have no regard for their customers' opinions or wallets.
