North Shore Eye Specialists

Honest, quality service. Did an excellent job making my kindergarten-aged child comfortable during her exam. They could have easily upsold us into purchasing glasses and corrections, school says she failed an inspection and required an exam, but they did not. Her vision was good and correction wouldnt have been helpful. I respect that honesty very much and will bring all of my family eye care needs to this business from now on.

Pros: they were able to get me in quickly and were flexible when I needed to come in earlier. Cons: let me start by saying I’m actually pretty confused that no reviews mention the office, and even more confused that nearly all reviews are 5 stars. My appointment was at 9am and Dr. Prentiss’ trashes were overflowing, and the desk was a total mess of paperwork, old water bottles, febreeze, mouthwash, lotion, etc. Crumbs all over the carpet and wires dangling everywhere. The diploma was just taped up on a wall, no frame or anything. Old shoes were thrown under the sink. The window blinds were ripped nearly in half, and the general office space of the practice was just shy of abysmal. I have been to MANY doctors, a few eye doctors included, and this made me so uncomfortable to see everything so cluttered and unkempt. I tried to look past the mess, until of course he began mansplaining how female hormones work- to me, a 26 year old woman. When I mentioned a medication I was on was for migraines, only because he asked my medication history, he went off on a tangent how they were likely caused by hormones and it’s common because I’m in the hormonal age range and glasses or contacts won’t fix hormonal changes. I confirmed I’m working with a headache specialist in Boston, have had headaches consistently for 15 years, and it’s already been established that my eyes and headaches have no correlation, but he continued to “doctor” me about different kinds of headaches and causes and symptoms. Weird. And the creme de la creme of the appointment? Seeing him wash his hands for approximately 10 seconds before putting contacts in my eyes himself. No gloves, just his hands all over my face. Is this normal? I’ve had a dozen friends say no and my surgeon boyfriend is also very concerned that no gloves were used. Oh, and his mask was pilly like he’s worn the same one for weeks. But I digress... Overall, nice guy, but out of touch maybe? The office was seriously awful and I felt like he was talking to me like a child the entire time. I won’t be back, but you can try your luck if you’re in your 70s and half blind anyway. Maybe you can overlook the mess?

Go somewhere else … don’t waste your time going here. I’m super disappointed. I’ve been going here for years and had good experiences but then in January I referred my parents to go here and they have had the worst experience. They ordered glasses in January and when they tried them on neither of their glasses were correct. The Dr sent them back to the lab to get adjusted and it’s now July and they still don’t have their glasses. I’ve called many many many times and no one ever calls me back with updates. It’s very disappointing and now my parents can’t go somewhere else because this place already charged their insurance so if they go elsewhere they have to pay out of pocket. Also, one of my dad’s glasses were safety glasses for work so he’s been without prescription safety glasses now for 7 months. Just very disappointing in the poor customer service. I won’t be going back either now.

Honestly I feel really mixed about this place - but I probably won't come back. Dr Prentis did do a more thorough exam than most eye doctors I've been too so I appreciated that. I also enjoy that he takes time to chat with you and make you feel welcome but because of all our chatting my appointment took a really long time, after already waiting 20 minutes for the appointment to start. I was the last patient of the day and I work in healthcare so I understand running behind but 20 minutes is a bit much especially followed by an hour+ exam. The office is disgusting and very unprofessional looking- Papers and boxes and trash overflowing everywhere. They also seemed to struggle with my insurance even though I was able to call my insurance myself in less than 5 minutes and get answers about my coverage. I will say that one other positive was they gave me trials to hold me over until my contacts came in and also offered to send them to me while I was away on vacation. The front desk staff is very kind as well. SO ... if you're not in a rush or time crunch and you're able to overlook the mess (see pics from other reviewers).... I'd say go for it. For me... I think I'll be looking for a new eye doctor next year.

The doctor was half an hour late for my appointment, did not help me at all and in fact I subsequently found out that his treatment plan and his “diagnosis” for my severe dry eyes were incorrect. And, he tried to sell me glasses when I do not need them. Do not go here.