This is a big conglermate with a "call center" that books all appointments, as I have come to find out. I wanted a consultation for a Blepheroplasty. I waited three months for it. When I met with the the nurse and the, I am assuming, optometrist, I spoke of my issue, and not once did they tell me that they don't deal with that issue. So I went through all this testing under the impression that I was doing an exam specifically for the blepheroplasty, and at the end, I got a referral to return to see yet another doctor for the consultation I had originally wanted. When I checked out at the end, I told the person behind the desk that I had not scheduled an annual eye exam - I already have an optometrist for that, and that whoever scheduled my appointment was terribly misleading and simply wrong. I was told that it was the fault of the "call center", and she threw up her hands. Today I received a $90 bill from insurance for a standard eye exam, which I never normally have to pay. You can imagine the hoops I am jumping through to make the point that this was not an appointment that I even scheduled. I suggest booking your appointments directly with an office with a person who actually works there and understands who does what procedure (you have to ask for that because they make it seem as if they are in the practice itself), rather than a "call center" where there is no relationship between them and the specifics of the practice.
