BEWARE!!! In 2026, I received my FIRST mailed notice regarding an alleged unpaid balance for services provided in 2022—about 4 YEARS AFTER the date of service. The letter stated that this was a final notice and that my account would be sent to collections if payment was not made. I contacted the business to ask why I was only being notified four years later. Instead of receiving a clear explanation, I was met with an unprofessional attitude and was NOT given a satisfactory answer. During the phone call, the representative acknowledged that the office's billing notification system was outdated. They stated that past-due notices had ONLY been sent through automated 3rd-party text messages rather than directly from the business. The representative also stated that the office KNEW MANY customers believed these text messages were SCAMS and ignored them because they did not come from the business itself. The business only recently updated its system to begin sending paper notices YEARS AFTER THE FACT. I believe this is an unfair billing practice. If the business knew its notification system was ineffective and that customers were disregarding the messages as potential scams, it should have taken reasonable steps to notify patients through more reliable methods instead of allowing accounts to remain unresolved for years. As a result, my first mailed notification arrived 4 years after the alleged balance was incurred, and it was already labeled as a FINAL NOTICE WITH the THREAT of COLLECTIONS. I am writing this COMPLAINT because I believe the business FAILED to provide timely and effective notice of the alleged balance before attempting collection. I also encourage anyone in a similar situation whose credit is in danger of being impacted to review their payment records and confirm with their credit card company whether the balance was previously paid. Do your own research because this experience has left me with little confidence in how patient accounts are managed.
