My son and I have been coming to optical expressions for our eye care since 2021 when we moved here. Initially, we were happy with the services provided, but the last year things have taken a turn in their attitude towards service. At my son‘s last appointment, I felt pressured to Use an instrument to check my son’s eyes that wouldn’t cause them to become dilated. I know they Invested a lot for this machine and need to pay for it But as a single mother, it wasn’t necessary for me to invest another $50. For myself, I always choose this option as I schedule my appointments during my workday and benefit from not having my eyes dilated and can return to work easily. However, at 14, it doesn’t make much of a difference for my son. Who’s just going to return home. After I declined the service they wanted to change my son’s contact prescription and try a different size or type with him. I didn’t see why it was necessary since his prescription did not change since our last visit? Then when it came time to pay the bill, they charge me $50 for the contact consultation. So it looked as if either way they were gonna get an extra $50 out of me. most recently, my insurance changed and I canceled my regular eye appointment with them. I scheduled with another provider, had my eye exam and then received a text message, reminding me of my upcoming appointment with them. I went in to pick up my son‘s contacts and let them know. I never scheduled an appointment and I was met with A confrontational attitude by front desk staff. I’m sorry, but I did not schedule an appointment with a Doctor Who was no longer covered by my insurance. She promptly asked me for the insurance I had previously which I confirmed from a company that I was with over a year ago and abruptly stated that I still had coverage with them. It was clear she wanted to get into a pissing match with me , I will not be taking my son to another provider as well. Done.
