Optical Gallery

There is a reason the scores are low. I really like support staff and lens guys. The doctors leave a lot to be desired.

I've seen Dr. Aya Egger, OD since 2019 & appreciate all the information she provides during my eye exam. She is very knowledgeable and answers any and all questions. I didn't know people paid to have my naturally occurring monovision. I ordered my first pair of glasses in December 2021 after my exam and they were ready a few days later (needed for distance). They will take some getting used to but they are cute (red). I didn't have time to have my eyes dilated last week so went back today. Dr. Aya Egger was not available so I saw Dr. Steven Givner. It was a very different experience and my eyes were not dilated but instead, we did several different tests (imagine an 80's video game) as well as scans. I will be sure to book Dr. Aya Egger going forward. Edited 3/14/2022 I ordered a second pair of glasses yesterday, Lindberg frames with Hoya progressive lenses, at another location and my PD number was 60 (29 and 31), not 63 (31.5 and 31.5) as written on my prescription from December. I went to Optical Gallery today and was told, after showing a photo of my PD reading at the other stores, that my PD for distance is 63 but my PD for reading is 60. Despite learning a lot about glasses in the past few months, I had no idea there Monocular vs. Binocular PD measurements. Now I finally understand why multiple optical stores do not allow ordering of progressive lenses online. We have a near and distance PD. Edited 3/19/2022 The lenses in my distance glasses are being corrected - PD 61 - after a machine (not a handheld pupilometer) was used to print out the PD measurement. The glasses with new lenses should be ready next week. My prescription was updated to read 30.5 and 30.5. The doctor does not measure PD so the staff was able to correct the prescription on the spot. I have no idea why the machine was not used in December when I ordered the glasses. Oddly, the older gentleman helping me said he didn't want to discuss the 60 PD because he wasn't sure of their licensing and training although he provided the incorrect PD of 63 in December and again said my PD was 63 on 3/14.

I’ve spent thousands of dollars with this company between myself, my husband, and my son, yet when I needed my frames replaced to put my existing lenses in, they still charged me—despite my long history as a loyal customer. Their prices are high, and their customer service is disappointing. Thankfully, I found DC Optics on Myrtle Avenue, and I can’t recommend them enough! Before I even became a paying customer, they replaced my frames for free. They are incredibly kind, accommodating, and truly prioritize customer satisfaction. I highly recommend switching to DC Optics for a far better experience!

We asked to see a few glasses styles, and when the staff member finally assisted us, we tried one pair on, handed it back, and politely asked to see another. She then turned away and completely ignored us. The behavior was extremely unprofessional and made us feel unwelcome. Based on this experience, we will not be purchasing glasses here. Disappointing customer service.

A few years ago, Optical Gallery was good. For the past 2 or so years the business has had a nose dive for customer service and product quality. The front desk, particularly one rep, is painfully next-level rude. Not like she won't smile and refuses to express any sense of helpful/friendliness -- it's as if she actively wishes customers would leave and is doing her best to drive them away. Well, it has worked! Farewell forever, Optical Gallery. Sorry I ever spent money there. Avoid this place.