I was quoted a price for year supply of 2-week lenses and paid that amount, and when I received lenses, which took extra 3 weeks to receive, I received only 6 month supply. At my appointment, Doctor offered a different lens to try and she advised that they were 2 week lenses. I wore the lenses before ordering. Note that multifocal lenses are very expensive. When I called staff to order I asked for prices on both 30 day lens I wore for years and the 2 week lens and I was very specific to the price of the 2 week lenses for a year supply and the 30 day lenses for a years supply. The 2 week lenses were less expensive. I asked three times during our conversation if the “2 week” lens were for a year supply before ordering and was assured that they were. I ordered the 2 week lenses to save money. When I picked up the lenses they were for 6 months only. I said I paid for a year supply and the reply was that it is a year supply. I said that since those are 2 week lenses it should be 8 boxes instead of 4 boxes. She said but you can wear them for 30 days. I told her I didn’t order 6 months of “2 week” lenses…I ordered a year supply and switched to save money since they were less expensive than the 30 day lenses I was wearing. She said some doctors prescribed 2 week lenses for 30 days. I told her my doctor said 2 week lenses and did not tell me to wear them for 30 days and I reminded her that I specifically asked if it would be 2 week lenses for a year and she said yes. And that the only reason why I switched lenses was because of the cost and that I in fact did not save any money by switching to the 2 week lenses. Her response is that it was a miscommunication. I don’t know how it could have been when I was specific several times when ordering. I am NOT happy and I will not jeopardize my eye health. I will NOT go back there.
