Dr. Firmin is one of the rudest individuals I have ever encountered in this field and what is sad is I was recommended to her by another practice who was also shocked by her behavior towards me.
First, upon entering I tried to explain to her that I was coming there due to my current optometrist not being able to process my new insurance and knowing her practice would/does accept it. I brought her some examples of frames I picked out previously asking if she had something similar as I liked the look of them on my face. She, with an attitude, sternly said "We Don't Carry Those Brands. What You See Here Is What We Got" when I clearly stated and asked if she could find something SIMILAR to the style amongst her inventory.
I even had to use de-escalation tactics with her because she clearly has no idea how to read a room in seeing no one was being hostile but herself. It worked; she went from calling me "Sir" to trying to crack a joke with me as if she didn't just yell a few seconds prior and tried to talk sternly as if I did not understand her when, in fact, she was not understanding me.
I eventually left and went back to my original optometrist to be alerted that she called them to say I was rude to her; which they didn't buy at all because, I have been seeing that optometrist longer than Dr. Firmin has been practicing.; and little did she know, I have no history of ever being disgruntled, rude, angry or disrespectful; all words she tried to convince them of such. Clearly, she was just trying to do damage control because she knew how unprofessional she acted. Who does that (Hahaha)?
Apparently, she's had multiple reports of being nasty to clients in the past that some people did not want to believe. But now we all know the rumors/reports are true.
She is clearly another one of those "(BLAnK) Girl Magic" types who is more obsessed bragging about her "accolades" than actually being effective at her job, especially in a positive manner. The only thing she could muster to tell me when she purposely wasn't trying to assist or understand, was how she was "The Owner" and "Knows everything including about insurance and how it works and what you can and can't do". But that's one thing you can always expect from people of her demographic, telling you how educated and "successful" they are.
The insurance part is also funny because, she clearly doesn't based off the situation and what was said but, I'll spare that part.
Alas, the issue that will forever plague the community; "Pillars of the Community" not understanding it doesn't matter how good your product is if your customer service is trash; which in turn results in people seeking out others who are not in/from the community for their services. Then, will turn around and blame the community for not supporting them.
She probably resonates very well with certain types of people. As for myself, someone who prioritizes respect of myself and others while also understanding it doesn't cost you anything to be nice, she is not my cup of tea.
I wouldn't recommend anyone similar to do business with her; clearly, I am not alone in that sentiment since her business always looks barren every time you walk in or drive-by.
