Optometric Center Riverside

We've been customers of the Moreno Valley office for years. It's nice to have another location to allow for more flexible appointments. I only trust my vision to Dr. Clayton. He has always made sure my prescription is perfect over the years.

I have been in and out of optometrist offices my whole life from my personal experience I must to say that this is a wonderful place It feels like home when I come in here which is a very rare occurrence in today's world they treat you like family they're generally kind and they care their attention to detail is unmatched they go above and beyond my mother, who's in her late 70s, was looking for an eye doctor to go to I suggested this place my mother is very picky but they treated her so kind and do you know when I went in there last week to pick some new glasses I asked if my mother showed up and they remembered her they talked about how kind and sweet, she was they truly are a wonderful place to choose to do business if I could I would give more than five stars 🌟

We have been going to this Optometrist since the late 80’s when they were located off of Alessandro Ave. Fast forward to the present and after Dr. Ragsdale retired and was no longer working there. I have been continuing to come yearly even after Dr. Ragsdale left and slowly seeing a personnel change in the front reception/office area, along with new Doctors. It hasn't felt as welcoming as before, as you were now treated like a new patient because no one knew you. When you go from knowing an office Manager (Candy) that will bend over backwards to make you happy, to an office Manger who sees a problem with a patient not agreeing with a charge, and then runs to lunch for an hour, there’s a problem. After going in for new glasses and receiving them. I ordered a new pair of sun glasses using my old frames. I was told what was covered under insurance and what I would owe and I paid for them in full. After 10 days they called and said my sunglasses were ready and when I arrived to pick them up, I was met with an additional $82 charge for the polarization that they told me was covered by insurance. I explained that I had paid in full and was just picking my glasses up, and there shouldn’t be an additional charge. The employee helping me was stuck between a rock and a hard spot because I said I wasn’t paying the extra charge due to their mistake and misquote. The office Manger looking on, even looked at the computer screen and said they didn’t cover the polarization. I told them that this was their mistake not mine and I wasn’t paying the extra charge because I would have done things differently knowing that up front. The office manager heard me telling the employee, I wasn’t paying the extra charge and she immediately grabbed her water cup and headed to the back office. When the employee said, I would have to pay for the extra charge, I told her to remove the new lenses and put my old lenses back in to my frames and that I didn’t want them, which she did. I then asked for a refund of the $260+ I had already paid and she said she wasn’t authorized. I asked who was and she said her Manager but she was at lunch. I said if she was still in the building to get her and she refused. I said to get Dr. Clayton out front and she said he was at lunch. So I was forced to wait an hour in their lobby for the office Manager to come back from lunch. When she did, she explained that a mistake was made and that I should understand and pay the extra charge. I said they misquoted me and I had already paid in full. Never once did I receive notification prior to the lenses being made or when told to pick them up, that there would be an extra charge. They blind-sided me when I came to pick them up. I told the manager I wanted a refund and she said she couldn’t because there was nothing wrong with the lenses. Once she knew I wasn’t accepting that and the confrontation continued, she told her employee to write the $80+ off this time. But proceeded to make a point that this was a once time thing (little did she know, this was a last time thing). When I tried to respond to that by explaining my point, she chastised me by repeating, "that's why we are gong to write them off this time". But she was too late to the party that she intentionally missed. I wasn’t upset the employee who made the mistake but when an office Manger runs to lunch knowing there is an unhappy customer due to an overcharge, you’ve lost my business along with four other family members. I was more upset with the Manager who claimed she had been working there as long as I had been coming, back in the 80’s, which was not true. Maybe in the Moreno Valley office but not the Riverside Office. Candy always took care of any issues and would have never ran from a problem with a patient. It revealed an unprofessionalism and ignorance I cant tolerate. Based on other unfavorable reviews, I'm not the only one noticing the issues this office is now experiencing.

I called and booked an appointment at 10:30, but they messed up and had it at 11:30 and I hadn’t noticed. Bad on me, but no offer to try to accommodate me after I drove over an hour. I also found out Dr. Ragsdale retired and they failed to mention it. I’m not a fan of the new optometrist, it would have been nice to know because I would have skipped the commute! The staff have changed too and not for the better. They are not detail oriented (hence booking me at the wrong time) and not customer friendly when they may a mistake. Too bad, this used to be the best in the business!

I've been with Dr. CLAYTON for over 10 years now and I'm always happy with his staff and services. He's extremely knowledgeable and has a clean and beautiful office. I recommend this place to anyone. Thank you Dr. CLAYTON AND STAFF!