Optometrist Inside LensCrafters is an eye doctor and optical shop in Gurnee, Illinois, located at 6170 Grand Ave Ste 807. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and pediatric eye care. The practice is in network with 14 vision plans, including EyeMed, Davis Vision, Superior Vision and Spectera. 14 doctors are listed here, including Thuy Ho, OD, Helen Sagal-Marshalko, OD and Veronica F. Hene, OD. It is open 7 days a week, including weekends, with evening hours on weekdays. Walk-ins are accepted. Call (847) 856-8127 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
| Monday | 10:00 AM – 7:00 PM |
| Tuesday | 10:00 AM – 7:00 PM |
| Wednesday | 10:00 AM – 7:00 PM |
| Thursday | 10:00 AM – 7:00 PM |
| Friday | 10:00 AM – 7:00 PM |
| Saturday | 10:00 AM – 7:00 PM |
| Sunday | 12:00 PM – 6:00 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Dr. Eddie Lawondo is the best OD I've ever had. He was so caring in treatment plan and took his time and explained everything. So very knowledgeable. Nothing was rushed. I would recommend Eddie (as he prefers to be called, so humble and down-to-earth with a sense of humor, in a heartbeat! Thank you!
I have been to LensCrafters three times. The first time was in 2017 - Gurnee location with Dr. Ho, the second time was at a different location in 2022 and most recently, back to the Gurnee location with Dr. Hene for an eye exam and a new prescription for eyeglasses and sunglasses. It was a great decision made on my behalf. It was a welcoming environment, both optometrists and staff were great. There's a good variety of eyeglasses and sunglasses of different brands. A big 'shout out' to staff that I met at different times.... Karina, Maria, Reggie and Frankie (he's the funny one)!!! You were all wonderful and offered great customer service! You kept the smiles on your faces and offered choices and the best services that you possibly can. I bet your manager, Sherry, is so proud of you!!
The whole team at this location is fantastic. I've recently purchased two pairs of glasses from them, and received an excellent exam and new Rx from Dr. Ho. Unfortunately, There was an issue with processing the transaction for the second pair that was in no way the fault of Lenscrafters or the store personel. The issue was entirely with my credit card provider. Despite me not realizing this at first and behaving and speaking rudely to her, Store Manager Shirley, went out of her way to assist me and remain a polished, customer service pro even after I was very rude. Thank you Shirley. Again, I am sorry. Also, thanks to Dr. Ho, Carlos and the entire team. Love my new glasses!
I went to pick up my glasses and while handling them, the female employee left finger marks all over the lenses. When my wife asked if she could wipe them down before she tries them on, she gave us a major attitude and claimed the marks were our fault for not buying an oil-resistant coating. Horrible customer service, zero professionalism and incredibly rude.
I really appreciated that once I told them I was just looking for a prescription, they didn’t try to upsell me or have me look at frames. If you’re looking for an approachable, affordable eye exam, this is a great place. Staff were friendly and demonstrated clear hygiene in wiping off surfaces before use. Overall a great experience with friendly staff at every stage of the process
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