Optometrist Inside LensCrafters

Fantastic experience ! First time coming to the location, second time going to a Len’s Crafter’s. The exam was prompt and I was made at ease with all the friendly staff. Very professional and inviting atmosphere. Pat went above and beyond to help me pick a pair of glasses and help me through the checkout process. All in all a wonderful experience and I will be sure to let my friends and family know to come here for their eyewear needs.

Rubi and the dr were incredible. I had an excellent experience at LensCrafters thanks to the amazing customer service I received. The employees who assisted me were professional, patient, and incredibly helpful throughout the entire process. They took the time to answer all my questions, helped me find the perfect pair of glasses, and made sure I was comfortable with my choices. Their friendly attitude and attention to detail really stood out. I truly appreciate the outstanding service and will definitely be coming back. Highly recommend!

I decided to go to LensCrafters in Algonquin for my annual eye exam. The equipment looks modern, but I seriously question whether the machines are properly calibrated or whether the staff is fully trained to use them correctly. After the exam, I ordered a pair of glasses. It took several weeks to receive them, and when I tried them on, everything was blurry I literally could not see properly. They told me the lenses would be redone after arguing with me that that's how is supposed to be!! After waiting several more weeks, I went back to pick them up. The second pair was completely different again, and I became dizzy after just two minutes of wearing them. I was told they would “fix it” once more. A few more weeks passed. I received a text saying the glasses were ready, but when I arrived, they couldn’t even find them. I had to return yet again. At that point, since we agreed to make them suitable just for computer use, I gave up out of frustration and simply took the glasses because I was tired of going back and forth. Unfortunately, the glasses are still unusable. There is no proper focus no matter how close or far I sit from the computer. The lenses feel like the cheapest possible quality. Honestly, the basic glasses I’ve purchased at Costco were ten times better — without all the hassle and wasted time. As a side note, they also did not get my child’s contact lenses right. I will not be returning and cannot recommend this location.

Very unhappy with this location. This was my first and last time going to LensCrafters in Algonquin. The check-in staff and the optician were excellent very professional, pleasant, and helpful. I truly have nothing negative to say about them. My low rating is due entirely to the sales associate who handled my glasses purchase. Before my appointment, I confirmed that LensCrafters accepted my insurance, and I provided all my insurance information at check-in. After my exam, I was taken to the sales area and assisted by a blonde woman with glasses. She helped me look at frames and eventually brought me to her desk to review options. To her credit, she did recommend a pair of frames I ended up liking. However, when she gave me the total, it was over $300 almost $400. She listed multiple add-ons that had been included without my approval, including a protection plan. I asked her to remove everything except the most basic options, which brought the total down to around $168. That felt more reasonable, so I agreed to move forward. She then asked for my phone number for shipping updates. The main reason I chose LensCrafters was because they advertise same-day glasses, so I was surprised when she told me my glasses would not be ready that day. She explained that only certain lenses qualify for same-day service and said she could apply a 50% coupon if I upgraded to a different lens option, bringing the total to around $198. At that point, I told her again that I already had frames I liked and would rather wait to have lenses put into those than continue with the purchase. I ultimately decided not to buy glasses in-store that day. During checkout, I paid only $10 for my exam, which clearly showed my insurance benefits were active and covering most of the visit. At no point did she provide pricing using my insurance benefits for the glasses themselves. Later that day, I checked the LensCrafters website myself. I entered the exact same frames, my prescription, and my insurance information. My total including all the add-ons and the protection plan came out to only $98. I called the store and spoke with the store manager, who was very pleasant and encouraged me to come back and purchase through the store directly. Unfortunately, after that experience, I no longer felt comfortable doing so. I ordered the glasses online instead and received them within four days.

The doctors and staff were very professional and welcoming from the moment I walked in. They never made me feel uncomfortable for my mistake and treated me with kindness and respect. The doctor was honest and focused on finding a solution, helping me with a contact lens issue and providing great follow-up care. Overall, a very friendly and supportive team—highly recommend.