Optometrist Inside LensCrafters

I had an exceptional experience at the Galleria at University Square location. From the moment I walked in, the staff was warm, professional, and genuinely attentive. They were incredibly knowledgeable and so patient while helping me make my decision, never making me feel rushed or pressured. Their level of customer service truly stood out and made the entire experience enjoyable and stress-free. I’m especially looking forward to coming back to work with Reagan to fill my prescription glasses. It’s rare to find a team that combines professionalism, expertise, and such a welcoming atmosphere so effortlessly. Highly recommend this location to anyone looking for outstanding service and care.

We had an excellent experience working with Samantha at LensCrafters! She was incredibly helpful, knowledgeable, and went above and beyond to make sure we found exactly what we needed. Her friendly attitude and exceptional customer service made the entire experience easy and enjoyable. If you’re visiting LensCrafters, we highly recommend asking for Samantha!

I had my eye exam and got glasses here last year, and the experience was great. Recently, I bought a pair of glasses elsewhere because it’s hard to find frames that fit my low nose bridge and wider Asian face. Unfortunately, the frames arrived bent during shipping. I brought them here, and Kelly fixed them quickly without charging me anything, even though I didn’t buy them from this store. I’m so grateful for her kindness. Thank you, Kelly! 🥹

This is an amazing selection of styles and fashionable frames. Full optometrist services and they accept most insurance as well. Conveniently located in the downtown Galleria Mall!! You can enjoy shopping and hanging out at the Peace Park while you get your eyes checked and wait for your new glasses. Also, I am really into the Ray Ban. They have the LARGEST SELECTION OF RAY BAN FRAMES IN ROCHESTER HANDS DOWN. You can't see that walking past the store, you need to enter into the store to notice the display. It is huge. I have about ten current and vintage Ray Ban frames so I love this store for have all these classic models. They also have AI glasses/frames with the Blue Tooth connect option. Awesome options. Check them out today!

From the first phone call to my final purchase, the staff were extremely helpful going above and beyond. Finding the best deals for my frames and lenses. I will be back when it's time to get new glasses because they the staff know my needs and wants. I would recommend Lenscrafters to anyone that wants excellent customer service.