Optometrist Inside LensCrafters

I have a pair of Serengeti sunglasses from which a screw loosened and my lens fell out. Normally the screw remains in the frame, but in this case the screw fell out and was lost. Thought I could fix it myself by cannibalizing (sp) another pair. No luck. Took it by the local LensCrafters and Shauna was able to help. She was so nice and did not charge me. I’d go there for any of my glasses needs. Thank you!!!

I had a great experience here! When I walked in. Patrick was incredibly nice and welcoming. Not only that, but when I was trying to find the store I had to call to see if they were inside the mall or outside the mall and Christine answered the phone and gave me perfect directions and I was able to find it quickly. I came in for a program on a voucher to get free glasses and they were incredibly efficient. Not to mention they let me try on as many as I want and take my time, this is important to me as these glasses are ones I'm going to wear for who knows how Long, so getting the lenses that I wanted for myself that I thought would be appropriate ones and ones that I would like and they allowed me the time I needed to find the perfect ones. And I did! I want to thank LensCrafters at the South Hill Mall for being so friendly and working so efficiently to help me. Thank you guys. Thank you!

The Federal Way eye doc was knowledgeable, professional, explained my eye situation to me. The staff was wonderful, helpful, professional and yet personable. When a mistake was made in my order of new glasses the clerk quickly acknowledged it before I knew an error had been made. She apologized and promptly corrected the error, making great efforts to not inconvenience me. I will be returning. This was a positive experience for me.

I needed an eye exam, inquired at the Federal Way branch: they were able to get me in the very next day! My plan was to get the exam, pay for said exam, get my prescription and head to Costco: even had 2 frames already picked out. Amber greeted me when entering the store, I completed all admin intake and chatted with Amber, meandering around half looking at frames. All on shift were extremely nice and offered help, but let me be. Amber told me to pick out frames I like, once the script was ready, we'll look at numbers, I may like what I find better than what my plan was and be happy with the associated prices. I ended up buy 2 very nice Oakley frames and lenses, and had order just Lenses for frames my favorite frames i already had. I liked the frames more than the ones I had chosen and ready to go buy and the price was fair, more, but extremely fair. But the sale, it was Amber that got me to listen/give a chance and turned me. Federal way customers are lucky to have Amber at the Federal Way store and Lense Crafters are even luckier to have her as an employee!

Thank you Cassie for your excellent customer service! She helped us with some Ray ban metas. She shared lots of useful information & went the extra mile to take care of us. Happy customer here. Thank you!