Optometrist Next To Target Optical

I have never experienced Targets optical department. I always got my glasses from Costco. Wow Jake was amazing at the Target in Lone Tree. He made it so easy and was very kind! Thanks Jake!

Richard Ortecho helped me try on frames a few months ago. I was so pleased with his assistance that as soon as I received my new prescription I knew I wanted Richard to help me once again. He did such a good job that I ended up purchasing two different pairs. I might add that was with absolutely no pressure from Richard, which I appreciate. He was amazing to work with…he was very kind and professional. I love my new glasses and will be returning. Richard is a definite asset to your company! Thanks for employing such a great individual!!

How much time do you have... My eyeglass insurance recently changed so I had to come here instead of a different provider. I've been wearing contacts/glasses for over 25 years, so I have a fairly good sense of what this process should look like. I went in for my yearly exam - My prescription hasn't changed in several years - The Dr. suggested I try out a different prescription of contacts... I oblige even though I know they won't work, so at the time of appointment I did not order contacts. But I did order glasses. I ordered a pair of fun ray-bans and go home - When I try the new trial contacts, they sucked so I called and asked to get my previous prescription written up.. Nothing... so I emailed and they emailed me a prescription but it's incorrect. So I just ordered contacts off of 1800contacts and wrote in my correct prescription. That part was fine because another vendor got my contacts - They call when my glasses are ready, but I wear contacts so I pick them up and try them later (after waiting 30 mins in the store to be acknowledged by a rude guy named Noah who refused to just look at me). They ended up being completely the WRONG prescription so I call and tell them that these cannot be my glasses. They confirm that they got the prescription wrong... and said they'd reorder with my new prescription - I return the old glasses in person - I wait and my new glasses don't come in, so I go in... and someone tells me that the frames I picked don't support my prescription so they never reordered... so I pick a new pair out that they confirm can support my prescription. - Well I just picked up my new glasses... and the lens are THICK like the glasses don't look like they can even support these lens. So I ask them why that is, and they said with my prescription, these frames weren't the best choice... but NO ONE bothered to tell me that when I picked them out This entire experience took almost 2 months... with zero proactive communication from them, zero accountability, and just overall complete incompetence.

Target optical has major quality control issues and I would recommend going elsewhere for your optical needs. The lenses on one of the sets of glasses I ordered came with horrible chuck marks from the cutting process at the factory. It was extremely difficult to clean off and upon inspection there are several very small bubbles in between the coating on the right pen.. It looks very minor but will develop into a big issue. This is not what you should receive when paying hundreds of dollars for glasses.. The coating on the first set I ordered on 3/26 is also already starting to bubble. Very disappointing with my experience way target optical

Quite possibly the most incompetent experience I have ever had. 1. They called to verify my insurance and failed to tell me they were out of network. So naturally it cost me a lot more $$$ 2. They said they were ordering me some trial contacts to test out before ordering new contact lenses. It’s been 3 weeks and nothing. 3. Richard tells me he will get me some of my current prescription to hold me over. No one ever calls to tell me they have them. Then when I call them I’m told to come pick up tomorrow. I get there and there are 2. pairs of contacts separate and a box of contacts. When I get home I realize the box is only my right eye. Couldn’t even get me a weeks worth. 3. Then I sit on hold for 15 min when I call to try and find out if my trials have come in (because no one ever has called like they said they would). No one picks up and I get hung up on. Call back to “voicemail box is full” recordings. DON’T GO HERE.