Palo Alto Eyes Optometry

Dr. Aung was very patient, attentive, and thorough during my comprehensive eye exam and contact lenses evaluation. Although the front desk reception could be warmer, it doesn't affect the exam quality directly. I'm glad I went, thank you Dr. Aung!

I paid over $700 for this glasses. And the coating is wrong, there’s a patchy coating on the right lenses. I could feel it the moment I got them but the glasses are transitional, and especially visible on the sun. My rt eye feels strange after wearing them. Very poor quality. Changing my reviews because they took the glasses back to redo. So we shall see how they come out.

The person at the desk was so sweet!! He fixed my glasses in a crisis moment and was so gentle about it

The older gentleman at the front desk was unwelcoming and acted as though I was a burden from the moment I walked in. He immediately assumed I didn’t have the right insurance coverage, despite the fact that I did. He also asked for last four digits of Social Security number, which I later confirmed was unnecessary. He incorrectly told me I had a pending authorization and couldn’t use my VSP benefit—even though a quick call to VSP right after leaving the office confirmed I still had full coverage, including for additional sunglasses. His attitude was rude, dismissive, and not at all customer-focused. This visit was a complete waste of time.

I spent close to $2000, bought fours pairs of glasses including two pairs of sunglasses. The employee shouted at me over the phone when he realized he has to correct his mistake. I told the new owner, she doesn't care because I already paid for them. The glasses turns out to be 30% thicker than the ones I ordered elsewhere with same prescription and index, their sunglasses lenses also look much lighter than others.