Parrelli Eye Associates

I have been going to Parrelli Optical in Danvers for many years - Christina and Jonathan are wonderful and the staff is always friendly, responsive and helpful. I've had a number of issues with my vision over the years and they have been incredibly tenacious in ensuring the lenses are the right fit. Thank you, Parrelli Optical!

I went to pick up my eyeglasses today, January 24, 2026, and I walked in and I told the receptionist that I was there to pick up my glasses and she was very kind and she looked up my name of course and she went to find my glasses and then she came back to me and said here are my glasses and I think she suggested that I open them up and see how I look at them, which is fine. So I did that when I went, walked away a little bit I could see and hear that the female employee that originally helped me pick out my eyeglasses sort of scolded her in front of me saying oh you don’t just hand out glasses like that you have to have one of us do it or whatever I thought it was very uncomfortable, very unprofessional, and her attitude was not very nice. I felt very badly for the receptionist that was very embarrassing situation. She could’ve certainly handled it a lot differently. I wasn’t happy with the treatment. This is the second time I purchased glasses from them and it was the same woman who helped me twice and And I must say I didn’t get the best vibe from her when I went back this time and after seeing how she treated this employee just confirmed how I feel I’d never go back to them. I certainly do not recommend them.

We had a scheduled visit for a routine eye exam, confirming that insurance covered it with $0 copay. Asked to initial a couple of what I assumed were routine intake forms. One of them was for an optional extra $45 for an image. Nobody ever mentioned this until we were leaving and they asked for payment. I found this to be a bit sneaky and deceptive. I told staff that and they became very defensive. The doctor was great. The receptionist (scruffy looking male) was not customer friendly. I will not be buying any eyewear here. Buyer beware!!!

I just wish the staff will be a little more apologetic for my experience of having eye sore immediately after trying on new lenses. They were not happy about me going back within 24 hours to inform them that the lenses they gave me had given me eye sore that significantly affected my work. They did say that maybe it is because I am putting it on at the end of the day. I have changed lenses 5 or 6 times in other places before. This has never happened. They changed it and gave me new lenses in 3 weeks . The new pair still gave me eye sore but I ended up trying it the next day in the morning. The eye sore went away. They promised me if there is anything wrong with it they can help me get another pair. They are a responsible vendor. I am changing my old review to a 5 star.

I’ve been coming here for years and am consistently impressed. The doctors are always super thorough and attentive, and the front desk staff is so friendly and just excellent. Can’t recommend it enough!