Pearle Vision

We left an eye center to try a new one, and are pleased to share we had a great experience at PearleVision in Rockwall. Cynthia was very kind and we were taken back quickly for our child's eye pre-test. Dr. Mary came back very shortly after to the exam room. She was extremely professional, explained things well, and was awesome with him during his eye exam. She also took time to answer all our questions. When we went to the vision center to check out frames, we were impressed by all of the team of ladies' level of customer service there. We were helped by Kim, and she went above and beyond to assist us and our kiddo. She made sure that he wasn't going to leave there without being provided a fix to his old broken frames to go home with while waiting on the new ones. That totally made ours and his day, and totally shows the level of care for the customer! Thank you so much PearleVision Team for providing such wonderful customer service!

I bought some expensive frames here and the lady acted like I wasn’t gonna have any problems. Then I come back to get lenses and the other lady without seeing my frames tells me not all lenses fit. I show my prescription then she tells me they may or may not fit like it’s a coin flip? I was like that’s not what she 👉 told me. Then she tells me they definitely won’t fit and asks if I want to order them anyways lol. No refunds or exchanges are possible of course. I leave mad and she tells me to have a nice day. So I go to Walmart and the Walmart lady sounds exactly like the First Lady I talked to. She says “I don’t see any reason ur lenses won’t fit”. I make sure to record this conversation this time bc there’s never any accountability for what y’all tell me. They even have a frame tracer machine at Walmart. I guess at pearle Vision u just order random lenses and hope they fit when they come in. I got my lenses now after all that bs very easily at Walmart. I guess the First Lady was correct. Jesus.

Recommend! Easy process, great service, fast results, accommodating. I was in and out. And they work with my insurance. Full package.

Lost my glasses, was in a pinch and Tasha and Leslie were nothing short of amazing!!!!! They worked with the team to get my lenses cut while in store so I could leave seeing again before they closed for the day! Customer Service is alive and I found it at Pearle Vision in Rockwall!!!!

I visited this location to request a pupillary distance (PD) measurement, which was the only thing I needed since I already had my prescription. Although I understand I wasn’t an existing customer, I was told this could not be done and was advised to wait for my optometrist, who was closed. Shortly after, I went to Walmart where the measurement was completed in under a minute at no cost. A small gesture of customer service could have made a big difference and potentially earned a future customer. Unfortunately, that opportunity was missed.